[asterisk-users] Polycom registration errors

[Dave Fullerton]

Jim Gottlieb wrote:
> I'm evaluating using Polycom phones for our call center and I've set  
> up my first phone (a SoundPoint 560) to give it a try.
> 
> The phone is working and can successfully place and receive calls.   
> But every minute, there's an error in the log file:
> 
> chan_sip.c: Registration from '<sip:6193644850 at jtsd05>' failed for  
> '192.168.200.99' - Username/auth name mismatch
> 
> Turning on SIP debug, it appears it's asterisk trying to register with  
> the phone:
> 
> Using latest REGISTER request as basis request
> Sending to 192.168.200.99 : 5060 (non-NAT)
> Transmitting (no NAT) to 192.168.200.99:5060:
> SIP/2.0 404 Not found
> Via: SIP/2.0/UDP  
> 192.168.200.99;branch=z9hG4bKd732a3486F528693;received=192.168.200.99
> From: "6193644850" <sip:6193644850 at jtsd05>;tag=A1BB38FF-7161AAEA
> To: <sip:6193644850 at jtsd05>;tag=as3d68239c
> Call-ID: 20f907fe-db323389-f4569534 at 192.168.200.99
> CSeq: 1 REGISTER
> User-Agent: Asterisk PBX
> Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
> Content-Length: 0
> 
> But then, the From: and To: lines seem to both show it from hostname  
> jtsd05, though there's also the line saying it's going to  
> 192.168.200.99 (the phone).
> 
> I've played with all sorts of settings in sip.conf, but the messages  
> persist.  Here's what I've got:
> 
> [hft0]
> type=friend
> username=hft0
> secret=mysecret
> context=outtrunk-office
> host=192.168.200.99
> disallow=all
> allow=ulaw
> dtmfmode=rfc2833
> progressinband=no ;Polycom phones have trouble with the  
> progressinband=never
> callerid="HFT Booth 0 <(619) 364-4850>"
> allowsubscribe=yes
> 
> And some of the Polycom phone config:
>     reg reg.1.displayName="HFT0"
>     reg.1.address="6193644850"
>     reg.1.label="4850"
>     reg.1.type="private"
>     reg.1.lcs=""
>     reg.1.csta=""
>     reg.1.thirdPartyName=""
>     reg.1.auth.userId="hft0"
>     reg.1.auth.password="mysecret"
>     reg.1.auth.optimizedInFailover=""
>     reg.1.musicOnHold.uri=""
>     reg.1.server.1.address="jtsd05"
>     reg.1.server.1.port=""
>     reg.1.server.1.transport="DNSnaptr"
>     reg.1.server.2.transport="DNSnaptr"
>     reg.1.server.1.expires=""
>     reg.1.server.1.expires.overlap=""
>     reg.1.server.1.register=""
>     reg.1.server.1.retryTimeOut=""
>     reg.1.server.1.retryMaxCount=""
>     reg.1.server.1.expires.lineSeize=""
>     reg.1.server.1.lcs=""
>     reg.1.outboundProxy.address=""
> 


Try changing reg.1.address to "hft0". My hunch is asterisk is looking at 
the from of "6193644850 at jtsd05" and going "huh? I don't know a 
6193644850 at jtsd05".

-Dave