[asterisk-users] extensions not being detected consistently

[Brandon B.]

Extensions that are dialed within macros like the following lines
could cause the type of problems as you mentioned:

    exten => s,n,Macro(dial-us)
    exten => s,n,Macro(hangupcall)

This line:

  exten => s,n,Wait(0.5);

should be changed to "exten => s,n,WaitExten(0.5);" and  these lines:

    exten => Wait(10)
    exten => s,n(open),NoOp(open)

are not valid. Try this:

exten => s,1,Set(TIMEOUT(digit)=10)
exten => s,n,Set(TIMEOUT(response)=15)
exten => s,n,Background(cassandra/CustomWelcomeMessage)
exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open)
exten => s,n,Background(cassandra/OfficeHours)
exten => s,n,Background(cassandra/NextRep)

exten => t,n,Macro(dial-us)
exten => i,1,Playback(pbx-invalid)
exten => i,2,Goto(s,open)
exten => #,1,Macro(hangupcall)






On Mon, Jun 1, 2009 at 1:47 PM, Terry Nathan <tnathan at aiinc.ca> wrote:
> G'afternoon everybody,
>
> I'm having a problem with consistently being able to ring our extensions
> from an outside line. I don't have a problem reaching the number, but
> during our calls to Background(msg) that I am having a problem. It seems
> to be an issue with timing. If I press the extension towards the end of
> the Background(msg) the it often works. However, in the middle of the
> message it will not work at all.
>
> What is also strange is that I can dial an extension any time if I call
> from one of our ip phones. This seems to be strictly a problem with
> regular phones, then the timing of dialing the extension becomes important.
>
> The fact that the ip phones always work seems to suggest that I need to
> look at tone detection, but after googling and searching the bowels of
> every conf file I could find, I haven't found any magic bullet.
> I should mention that the first call to Background() usually works, even
> for the regular phones, I think this is because it is short enough that
> the timing of dialing the extension is relatively easy.
>
> I don't know if it is significant or not but it seems that once a callee
> tries to dial an extension and it doesn't work, even the next few calls
> will also not work. And similarly, sometimes it works and then a few
> calls will go through, but then it will go back to not detecting
> properly again. Asterisk is running on its own box and there is nothing
> unusual happening with the system, or even people on other lines, that
> is happening.
>
> Checking the log files when I call in Asterisk tells me that either it
> only detects 1 of the 3 digits (usually the second or third one) or, if
> I dial the extension at a different point in the message, that the first
> digit was pressed twice e.g. '22' instead of just '2'. The inconsistency
> of the problem is starting to drive me bonkers as I can't accurately
> nail down the problem.
>
> Ideally I'd like our callees to be able to dial an extension as soon as
> the call to Background() is hit in the context, from any phone that
> calls in, not just ip phones. My setup is an installation of
> asterisk-now (Centos 5 with Asterisk 1.4.24)
>
> If anyone has seen a problem like this before or has even an inkling of
> what it might be, that would be awesome :D Thanks in advance.
>
> My dial plan:
>
> [incoming-our-number]
>
> exten => s,1,Answer
> exten => s,n,NoOp(incoming-our-number)
> exten => s,n,Background(cassandra/CustomWelcomeMessage)       ****This
> line is usual fine, I think because the message is short enough that
> timing the dialing of the extension is less of an issue.
> exten => s,n,GotoIfTime(09:00-17:30,mon-fri,*,*?open)
> exten => s,n,Wait(0.5);
> exten => s,n,Background(cassandra/OfficeHours)
> exten => Wait(10)
> exten => s,n(open),NoOp(open)
> exten => s,n,WaitExten(0.5);
> exten => s,n,Set(TIMEOUT(digit)=10)
> exten => s,n,Set(TIMEOUT(response)=15)
> exten => s,n,Background(cassandra/NextRep)
>      ****This is the line where I have a problem with dialing an
> extension. The timing is very fickle and heaps of our callees cannot get
> to the right extension properly.
> exten => s,n,WaitExten(10,m[default])
>
> exten => s,n,Macro(dial-us)
> exten => s,n,Macro(hangupcall)
>
> exten => i,1,Playback(pbx-invalid)
> exten => i,2,Goto(s,open)
> exten => t,1,Macro(hangupcall)
> exten => #,1,Macro(hangupcall)
>
>
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