[asterisk-users] Queues recording & CDR

[Kurian Thayil]

Hi,

My apologies Nicolas, a mistake from my part. And I appreciate for
correcting me. Asternic is a  good piece of work.

Regards,

Kurian Thayil.

On Mon, 2009-07-06 at 09:41 -0300, Nicolás Gudiño wrote:
> Hello,
> 
> Just a correction, Asternic Call Center Stats is not from
> asteriskguru. Asteriskguru has its own statistic program that is not
> open source, but free to use. Asternic was written by me (not
> asteriskguru) and has an open source version and a commercial one.
> 
> Best regards,
> 
> --
> Nicolás Gudiño
> Buenos Aires - Argentina
> 
> 
> 
> On Mon, Jul 6, 2009 at 12:08 AM, Kurian Thayil<kurianmthayil at gmail.com> wrote:
> > Hi Sriram,
> >
> > 1. Set the channel variable MonitorFilename before Queue() in dialplan
> > and you can give some meaningful filename for record.
> > 2. I guess you can use an AGI to capture events and then integrate this
> > with a DB in the Backend. This should help you to track the activity.
> > 3. asternic from asteriskguru is kind of OK. Gives you a live and
> > detailed report. Parses the queue_log to the MySQL DB and works. This
> > parse program could be used in your AGI which I mentioned in point 2.
> >
> > Hope this helps.
> >
> > Regards,
> >
> > Kurian Thayil.
> >
> > On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote:
> >> Hi
> >>
> >> 1. I want to record all calls that land to an agent via a queue using
> >> a meaningful name - as of now i name the recorded file on the fly
> >> using {CALLERID} variable so that the file gets stored using the
> >> caller id iunder /var/spool/asterisk/monitor , now if i want to store
> >> it as <CALLERID><EXTEN where call landed from queue> ....how can i do
> >> this ?
> >> 2. I have a CDR issue - when A calls he is put in Queue and say he is
> >> answered by Agent B ..Agent B transfers the Call to agent C as it is
> >> to Agent C whom A wants to talk..when the call gets d/c the CDR for
> >> that call shows the destination field as B whereas it shd be C...how
> >> do i take care of this ...in my call center agents are paid on the
> >> basis of talk time on inbound calls - this way an agent who just
> >> transfers calls is at merry !!
> >> 3. Are their any GPL based queue reporting software - hows the
> >> asterisk queue statistics program from asteriskguru.com has anyone
> >> tried it ?
> >>
> >> Thanks
> >> Sriram
> >> _______________________________________________
> >> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >>
> >> asterisk-users mailing list
> >> To UNSUBSCRIBE or update options visit:
> >>    http://lists.digium.com/mailman/listinfo/asterisk-users
> > --
> > Kurian Mathew Thayil.
> > (GPG KeyID: E232394F)
> >
> > _______________________________________________
> > -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >   http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> 
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Kurian Mathew Thayil.
(GPG KeyID: E232394F)
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 197 bytes
Desc: This is a digitally signed message part
Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20090708/c5238d34/attachment.pgp