[asterisk-users] Queues recording & CDR

[Kurian Thayil]

Hi Sriram,

1. Set the channel variable MonitorFilename before Queue() in dialplan
and you can give some meaningful filename for record.
2. I guess you can use an AGI to capture events and then integrate this
with a DB in the Backend. This should help you to track the activity.
3. asternic from asteriskguru is kind of OK. Gives you a live and
detailed report. Parses the queue_log to the MySQL DB and works. This
parse program could be used in your AGI which I mentioned in point 2.

Hope this helps.

Regards,

Kurian Thayil.

On Sun, 2009-07-05 at 22:41 +0530, Sriram wrote:
> Hi
>  
> 1. I want to record all calls that land to an agent via a queue using
> a meaningful name - as of now i name the recorded file on the fly
> using {CALLERID} variable so that the file gets stored using the
> caller id iunder /var/spool/asterisk/monitor , now if i want to store
> it as <CALLERID><EXTEN where call landed from queue> ....how can i do
> this ?
> 2. I have a CDR issue - when A calls he is put in Queue and say he is
> answered by Agent B ..Agent B transfers the Call to agent C as it is
> to Agent C whom A wants to talk..when the call gets d/c the CDR for
> that call shows the destination field as B whereas it shd be C...how
> do i take care of this ...in my call center agents are paid on the
> basis of talk time on inbound calls - this way an agent who just
> transfers calls is at merry !!
> 3. Are their any GPL based queue reporting software - hows the
> asterisk queue statistics program from asteriskguru.com has anyone
> tried it ?
>  
> Thanks
> Sriram
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Kurian Mathew Thayil.
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