[asterisk-users] Using the PBX Directory from a Blackberry

[Andrew Joakimsen]

It is a problem with Windows mobile phones as well, there is *NO* way
to dial a number e.g. 800-CALL-ATT. On my Nokia S60 phone (E71) I can
dial the number but it is not possible to dial letters when the call
is connected.

This affects everyone. When I call American Express it asks me to
enter my mother's maiden name, which is not possible for me.

On Thu, Jul 2, 2009 at 10:53, JR Richardson<jmr.richardson at gmail.com> wrote:
> Hi All,
>
> A couple of customers called complaining that folks were dialing into
> their PBX trying to use the Directory to locate users, from a
> Blackberry, and getting frustrated due to the incompatibility of
> dialing alpha characters on the the qwerty keyboard and not getting
> through.
>
> The issue of course is the Directory application only recognizes
> numeric digit tones, not alpha characters (not sure is there is
> actually tones generated when the alpha characters are pressed, it
> just doesn't work).
>
> Anyhow, on the Blackberry, when you hold down the Alt key and press
> the alpha character, the device sends out the correct digit tone
> associated with that character, like on a regular phone keypad.
>
> That is how folks can use a Blackberry effectively with the PBX
> Directory application.
>
> Hope this helps.
>
> JR
> --
> JR Richardson
> Engineering for the Masses
>
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