[asterisk-users] USA BRI -- any hope at all?

[Wilton Helm]

At least for this telco, ISN and BRI was a money-loser.  We've spent more time trouble-shooting those connections (on behalf of the customers) than we ever made in monthly or per-minute charges.

Obviously I can't speak for a telco that I know nothing about.  The ability to support ISDN requires some training and test equipment, and I've seen a wide variety of approaches to managing that, some that work better than others.  I do know that it seems to be thriving (as well as can be expected) here.  Qwest has even used it with non-savvy customers as a method of pair gain where trunking was limited or the cost of upgrading a drop cable was high.  The techs that actually work with it have proven competent and have the necessary equipment to quickly diagnose problems, often remotely from the ROC.  The exception being one time when they sent a tech with no ISDN experience to a remote terminal to solve another problem and he killed an ISDN circuit in it and it took a couple of repeat visits to figure out what he did wrong.

Wilton
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090128/c3afb7cf/attachment-0001.htm