[asterisk-users] (Fwd) New problem: "They disconnect your service for no reason

[Jeff LaCoursiere]

This is *really* not the place for this...

On Thu, 22 Jan 2009, Andrew Joakimsen wrote:

> On Thu, Jan 22, 2009 at 19:34, Rehan Allah Wala <rehan at supertec.com> wrote:
>> Your service is still up and working,
>
> Because Suzanne Bowen has better judgment than you.
>
>
>> You did charge back on the payment to us,
>
> That is correct. There is $86 balance in my account I did not expect
> to get back by just asking for it.
>
>
>> We are being nice to you and you do not understand the meaning of nice?
>
> Your actions are not nice. You threaten to cut off service if a
> customer discusses issues... issues which you were actually given
> plenty of time to solve... in public. Like I said in my other post,
> can you imagine Level3, Global Crossing, AT&T or Verizon doing that?
> Why don't you spend time correcting the flaws in your service, instead
> of policing the internet for people talking "bad" about your service?
> I am not even making this up, I posting FACTS, not lies like you and
> your employees posted in my tickets.
>
>> What is wrong with you ?
>
> If you didn't know, I have too much free time. You don't mess with me
> because I have plenty of time to mess back with you. I will not be
> done until every person that uses VoIP knows how terrible your service
> is.
>
>
>> Do you want me to really close it up ?
>
> Yes, as we discussed with Suzanne, the service will be "closed up" on
> 28th February, 2009 at 5:00 CT. Or are you going to change your mind
> again?
>
>> FYI I do not have a problem in you complaining to me, you can complain a million time, and
>> you will get result, it is your public posting about the problem and discussing with people who
>> do not undertand the issue is the reason we can not do business with you.
>
> I did not get results waiting almost a month for the feature to get
> fixed.  The provider I use now we had an issue. I reported it
> yesterday, within 5 minutes they confirmed there is an issue. Within 1
> hour they had resolved the issue with their upstream provider. THAT is
> how you provide good service. There is an issue, I am not going to go
> around talking bad about you. But there is an issue, you deny there is
> an issue, and you take a month.. then I will talk bad about you
> because you do not care about the customer. Sorry, it's true. If you
> told me that you found a programming issue (which is what I think the
> problem is) and that you programmers will fix it in the next release,
> I can understand that answer and have patience. But to be told
> multiple times that "everything is working" when that is not true, I
> can not deal with lies.
>
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