[asterisk-users] Asterisk queues sending calls to members on the phone

[Wolfgang Pichler]

Hi,

take a look at the "rininuse" setting - if set to yes than you have the 
behaviour you described. If set to no - then you will get nearly the 
behaviour you want.

Try upgrading to 1.4.22 if using queues - some concerns regarding the 
member status have been fixed there.

regards,
Wolfgang

Scott Gifford schrieb:
> Hello,
>
> We're using Asterisk to manage call queues.  Queue members are
> connected via IAX2 using the Zoiper softphone, and Zoiper is
> configured with 2 lines.
>
> We're finding that calls are routed to queue members even when they
> are on the phone, on their softphone's other line.  For example, if a
> queue member makes an outgoing call on line 1 or is handling a queue
> call on line 1, the queue will often route calls to them on line 2.
>
> When this happens, "queue show" shows the member's status in the queue
> as "In use", so Asterisk seems to know that this member is busy.
>
> We are using Asterisk 1.4.18, configuring our IAX users and queues
> with the realtime extension.
>
> Is this expected behavior, and if so is there any way to turn it off?
> Or is this unusual behavior, and if so any tips on troubleshooting it?
>
> Does anybody happen to know how Asterisk determines whether a queue
> member is available to have a call routed their way?
>
> Thanks!
>
> ----Scott.
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>