[asterisk-users] CallerID ANI issues

[C F]

Most voicemail/answering service dont' care about callerid or ani,
they instead use the DID that the call comes in on to decide how to
answer the call.
Get a different voicemail/answering service.

On Tue, Jan 20, 2009 at 9:32 AM, mail-lists <mail-lists at peachnet.com> wrote:
> Hello,
>
> We're having some issues with CallerID and I thought someone here might
> be able to shed some light as none of our carriers seem to know what I'm
> talking about.
>
> The issues is this:
>
> A client of ours uses an after-hours voicemail service as mandated by
> their corporate office. We have a Day/Night setting that lets them turn
> this on and off. A call comes in from one of their customers and gets
> forwarded back out to the voicemail service with the CallerID set to the
> clients DID. The voicemail service checks the callerID of the incoming
> call to determine which agency is calling.
>
> The problem is this: The voicemail service (who uses verizon), looks at
> the ANI field in the CallerID which shows up as something other than our
> clients DID (notably our BILLING number) We've called two of our
> carriers (one a SIP provider, the other our PRI provider) and they both
> say they make no distinction between 'regular' CallerID and the ANI
> field. The PRI provider said if we have 'station-level' callerID (which
> we do) the number should show up fine.
>
> I've contacted the voicemail service and they say there's nothing they
> can do on their end. I've played around with setting the ANI fields on
> our asterisk servers and as far as I can tell the ANI is correctly set
> to the same as the callerID (Tried Set(CALLERID(all) and
> Set(CALLERID(ANI) ).
>
> Does anyone have any idea what we might look at next to get this
> resolved? I'm pretty eager to figure this out as we potentially have a
> dozen clients that are interested in signing with us, provided we have
> this working.
>
> Thanks a lot!
>
> Steve
>
>
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