[asterisk-users] 0800 UK number

[Danny Nicholas]

Why are you using a text message when you could be recording a message and
sending it out?  This would possibly be clearer than a "read-and-callback"
scenario?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
Lyndon-Smith
Sent: Wednesday, January 14, 2009 8:11 AM
To: asterisk
Cc: 'Asterisk Users Mailing List - Non-Commercial Discussion';
asterisk at dotr.com
Subject: Re: [asterisk-users] 0800 UK number

Hi Fadge

thanks for the comments (see inline)



asterisk wrote:
> Why not send the closure reason in the text message? It costs the same to
> send 30 characters as it does 160. You also need to consider trunk
capacity.
>   
We had a recent problem where the school was closed because of a burst 
pipe. It took three days to fix - not the burst pipe, but because there 
was a suspicion that the pipe had asbestos around it, and the test took 
three days to come back. That is too much info for a text message ;)

Normally, you are right - the message will be short and sweet so there 
will be no need to call in.
> if you send the message out it is likely that people will react
immediately
> and call the number as soon as they receive the message. Depending on the
> number of people receiving the message you could get a lot of people
getting
> busy when trying to retrieve the additional info. This may have a negative
> effect on the users perception of the system.
>   
We are putting it through a call center where we have 120 inbound lines. 
Given that few will call in if the message is suitably informative, then 
we should be able to cope.
> Fadge
>
>   
Thanks again.

Julian
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Julian
> Lyndon-Smith
> Sent: 13 January 2009 18:30
> To: David fire
> Cc: Asterisk Users Mailing List - Non-Commercial Discussion;
> asterisk at dotr.com
> Subject: Re: [asterisk-users] 0800 UK number
>
> The number will also be used as a "information line" where a more 
> detailed message can be played.
>
> The scenario is:
>
> 1) School is closed because the boiler has broken down.
> 2) The Head (or any authorised person) calls the service and leaves a 
> detailed message of the reason for closure
> 3) The system sends the text message* to all subscribers saying "School 
> is closed today, please call foo for more details"
> 4) If anyone wants more details, then they call in.
>
> * this message can be changed at any time by the Head texting it to the 
> service.
>
> Julian
>
> David fire wrote:
>   
>> why 0800? the parents will subscribe to the system only once
>> you have a  lot of flat fee services on-line to call land 
>> lines/mobiles in UK.
>> David
>>
>>
>> 2009/1/13 Julian Lyndon-Smith <asterisk at dotr.com 
>> <mailto:asterisk at dotr.com>>
>>
>>     I have concocted a system for my children's primary school where
>>     parents
>>     can dial in and subscribe to an "emergency broadcast" message so that
>>     they can be automatically contacted in case of a problem like the
>>     school
>>     being shut because of snow etc.
>>
>>     I would like to provide an 0800 number service for this, so that
there
>>     is no cost to the parents, but obviously I would like to get the best
>>     package possible.
>>
>>     I have come across several packages, but would like the "most
>>     inclusive
>>     minutes" for "the best price" ;)
>>
>>     Does anyone that has used an 0800 service in the UK have any
>>     recomendations ?
>>
>>     Thanks
>>
>>     Julian.
>>
>>
>>
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>>     
>
>
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