[asterisk-users] how does "wrapuptime" work in queue.conf

[Andy Kuo]

Hi Barry,

Thank you for the hint, but I forgot to mention that we have a few
advertisements, and we want the callers to listen to only one at a
time, and in a round robin or random order.  Using Playback() doesn't
seem to serve that purpose.  Is there any better way to achieve that?

Thanks.
Andy



On Thu, Aug 27, 2009 at 11:56 AM, Barry L. Kline<blkline at attglobal.net> wrote:
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> Andy Kuo wrote:
>> Hi list,
>>
>> I'd like to have the callers to listen to the advertisement (music on
>> hold) before the agents answer them.  So, I have wrapuptime=10 in
>> queue.conf, but the call still goes straight to the agents without
>> delay.
>>
>>
> Andy --
>
> wrapuptime is the number of seconds that Asterisk waits between the time
> a agent hangs up with a caller and the next time that Asterisk sends a
> call to the newly-available agent.
>
> "Wrap up time" gives the agent a few moments to complete his last call
> and prepare for the next.
>
> What you need to do is use Playback() for your advertisement, then
> Queue() the call.  Otherwise it acts just as you said, provided an agent
> is available.
>
> Barry
>
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