[asterisk-users] Queue Question

[James A. Shigley]

First off this is not my work for extensions.conf it is modified from

http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl
ogin-to-standard-dialplan-methods-part-1/

So credit to Leif Madsen <http://www.leifmadsen.com> 

 

But as to my question

 

[AgentLogin]  

;A replaced version of AgentCallbackLogin() using a GoSub()   

; 

exten => XXXXXXXXXX,1,Verbose(2,Logging in agent)  

exten => XXXXXXXXXX,n,WaitExten(5) 

exten => XXXXXXXXXX,n,GoSub(AgentCallbackLogin,start,1)  

exten => XXXXXXXXXX,n,Hangup()

 

[AgentLogOut]

exten =>
XXXXXXXXXX,1,RemoveQueueMember(9819930,DAHDI/g1/${CALLERID(num)})   

 

; calling 'primary' queue  

;  

exten => XXXXXXXXXX,1,Verbose(2,Calling into the primary queue)  

exten => XXXXXXXXXX,n,Playback(silence/1)  

exten => XXXXXXXXXX,n,Queue(9819930)  

exten => XXXXXXXXXX,n,Hangup()

;

[AgentCallbackLogin]  

; conversion of AgentCallbackLogin() to using AddQueueMember()    

;

exten => start,1,Verbose(2,Logging in agent)  

exten => start,n,Playback(silence/1)  

exten => start,n,Read(AGENT_USERID,agent-user)  

exten => start,n,VMauthenticate(${AGENT_USERID}@default)  

exten => start,n,AddQueueMember(Queue,DAHDI/g1/${CALLERID(num)})  

exten => start,n,Playback(agent-loginok)  

exten => start,n,Return()  

 

 

Queue Context from Queues.conf

 

[Queue]

music=default

strategy=linear

timeout=5

retry=5

wrapuptime=0

maxlen = 0

announce-frequency = 0

announce-holdtime = no

 

Ok Here is how I would like this queue to work

 

First try and deliver the call to the Dynamic Agents who login using the
above Setup from extensions. I of course want that to be linear in
fashion with 5 seconds to try each one. BUT if none of the dynamic
agents are available or if there are no dynamic agents I want to send
that call to an interface/context. We are an answering service. If no
agent is available in the queue I want to send it to the Interface which
goes to my TAS equipment.

 

So DAHDI/g2/Exten 

 

How do I accomplish that because I can't figure it out from googling or
http://www.voip-info.org/

 

 

James Shigley

Monroe Telephone Answering Service

409-981-9213

Infinity 5.5,UC 4.02.3803, Blink 3.0.104

Ecreator:2.21, eResponse 1.1.7

Webportal,WebApps, 

 

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