[asterisk-users] Cisco 7960 Multiline phone

Wed Aug 12 10:49:32 CDT 2009

D you are a genius!

Thank you very much, this does exactly what I want.  Worked like a
charm.

Just a little extra information for the archive.
I changed my PhoneMacAddress.cnf file xxxxxxxxxxxx.cnf to have the phone
configuration lines listed in D's post.
I also changed my extensions.conf file as he suggested. 
I changed my sip.conf file to have a single section for all of the
extensions:

[incoming]

type=friend
context=internal
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
mailbox=100

Thanks again, 

Jimmy

________________________________

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of D Tucny
	Sent: Tuesday, August 11, 2009 6:16 PM
	To: Asterisk Users Mailing List - Non-Commercial Discussion
	Subject: Re: [asterisk-users] Cisco 7960 Multiline phone

	With that phone what you really probably want to do is just
configure them all with the same details...

	i.e.

	# Line 1 appearance
	line1_name: "incoming"
	line1_shortname: "Incoming (Line1)"
	line1_authname: "incoming"
	line1_password: "password"

	# Line 2 appearance
	line2_name: "incoming"
	line2_shortname: "Incoming (Line2)"
	line2_authname: "incoming"
	line2_password: "password"

	# Line 3 appearance
	line3_name: "incoming"
	line3_shortname: "incoming (Line3)"
	line3_authname: "incoming"
	line3_password: "password"

	# Line 4 appearance
	line4_name: "incoming"
	line4_shortname: "Incoming (Line4)"
	line4_authname: "incoming"
	line4_password: "password"

	# Line 5 appearance
	line5_name: "incoming"
	line5_shortname: "incoming (Line5)"
	line5_authname: "incoming"
	line5_password: "password"

	# Line 6 appearance
	line5_name: "102"
	line5_shortname: "Ext. 102 (Line1)"
	line5_authname: "102"
	line5_password: "password"

	in the phone config file...

	Then, in extensions.conf

	exten => workhours,1,Dial(SIP/incoming)
	exten => workhours,n,Voicemail(100,u)
	...

	The phone will only actually register multiple times for
'incoming' though asterisk just handles that and calls to 'incoming'
will come through on the lowest available line and show as call waiting
with an 'Answer' soft key allowing the next call to be answered placing
the current call on hold...

	Seems to be exactly what you want...

	d

	2009/8/12 Jimmy Ezell <jezell at hmhca.com>

		Sorry for not being real clear.

		What I have is 1 front desk phone only with 6 lines
		Front Desk Phone line 1 - incoming extension 1
		Front Desk Phone line 2 - incoming extension 2
		Front Desk Phone line 3 - incoming extension 3
		Front Desk Phone line 4 - incoming extension 4
		Front Desk Phone line 5 - incoming extension 5
		Front Desk Phone line 6 - inside office extension

		If incoming line 1 is busy I want the next incoming call
to come in on line 2.  
		If incoming line 2 and 3 are busy but 1 is free the next
call should got to line 1.

		So lines 1 and 2 might get a lot of calls but only on
really busy days will calls make it up to lines 4 and 5.

		Does that make sense?  Anyone have the solution?

		Jimmy Ezell

________________________________

			From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of David
Gibbons

			Sent: Tuesday, August 11, 2009 12:39 PM 

			To: 'Asterisk Users Mailing List -
Non-Commercial Discussion'
			Subject: Re: [asterisk-users] Cisco 7960
Multiline phone

			Jimmy,

			To clarify, you want to configure the phones
like this where p means phone and l means logical line:

			Phone 1:

			P1l1

			P1l2

			P1l3

			Phone 2:

			P2l1

			P2l2

			P2l3

			Phone 3:

			P3l1

			P3l2

			P3l3

			It sounds like (and looks like) you're dialing
all of the extensions on one phone at the same time, which is why
they're ringing and ringing. What you want to do is place the extensions
for line 1 of each phone (p1l1,p2l1,p3l1) in the dial command to ring
them simultaneously. asterisk will then fail through if none of the
phones answer in time.

			-Dave

			From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jimmy
Ezell
			Sent: Tuesday, August 11, 2009 3:05 PM
			To: Asterisk Users Mailing List - Non-Commercial
Discussion
			Subject: Re: [asterisk-users] Cisco 7960
Multiline phone

			Thanks for the help, I really appreciate the
feedback.  

			I tried ringing them all at the same time as you
suggested:

			exten =>
workhours,1,Dial(SIP/incomming1&SIP/incomming2&SIP/incomming3&SIP/incomm
ing4&SIP/incomming5)

			but it does very strange stuff:

			- I have to push the extension button twice to
answer.

			- More then one extension shows off hook at the
same time (Maybe 2 or 3 of the 5 will show off hook on the phone)

			- When I hang up the phone starts to ring again
even though there is no caller

			I tried ringing them in order:
			exten => workhours,1,Dial(SIP/incomming1,5,r)
			exten => workhours,n,Dial(SIP/incomming2,5,r)
			exten => workhours,n,Dial(SIP/incomming3,5,r)
			exten => workhours,n,Dial(SIP/incomming4,5,r)
			exten => workhours,n,Dial(SIP/incomming5,5,r)

			exten => workhours,n,Macro(voicemail,100)

			Now I see the call march along each of the
extensions until it gets to the end goes to voice mail.

			What I really want is for the call to go to only
one of the unused lines and then fall straight through to voicemail
after the timeout.

			Anyone have some thoughts on getting it to work
that way?

________________________________

				From: 
asterisk-users-bounces at lists.digium.com [mailto:
asterisk-users-bounces at lists.digium.com] On Behalf Of David Gibbons
				Sent: Tuesday, August 11, 2009 10:05 AM
				To: 'Asterisk Users Mailing List -
Non-Commercial Discussion'
				Subject: Re: [asterisk-users] Cisco 1760
Multiline phone

				Yes each extension needs to be
configured separately in the cisco CNF file.

				I use a distinct extension on each phone
(2 phones can't register to one 'extension' afaik) and ring them in
order:

				1,1,Dial(SIP/xx)

				1,n,Dial(SIP/xx1)

				1,n,Dial(SIP/xx2)

				Or ring them at the same time:

				1,1,Dial(SIP/xx&SIP/xx1&SIP/xx2)

				Someone else may have better solution
though.

				-Dave

				From: 
asterisk-users-bounces at lists.digium.com [mailto:
asterisk-users-bounces at lists.digium.com] On Behalf Of Jimmy Ezell
				Sent: Tuesday, August 11, 2009 12:18 PM
				To: asterisk-users at lists.digium.com
				Subject: Re: [asterisk-users] Cisco 1760
Multiline phone

				Sorry I mean to say cisco 7960 phone.

________________________________

				From: Jimmy Ezell 
				Sent: Tuesday, August 11, 2009 9:15 AM
				To: 'asterisk-users at lists.digium.com'
				Subject: Cisco 1760 Multiline phone

				I have a cisco 1760 phone running sip
and I need to configure for our receptionist so that she can answer
calls on more then one extension. 

				What is the easiest way to configure
this so that incomming calls go to the next availble extension?  

				Does each extension on the phone need to
be set seperately in the sip.conf file (see below for my example)?  

				sip.conf file 
				=================

				[incomming1]

				type=friend
				context=internal
				host=dynamic
				dtmfmode=rfc2833
				disallow=all
				allow=ulaw
				mailbox=100

				[incomming2]
				type=friend
				context=internal
				host=dynamic
				dtmfmode=rfc2833
				disallow=all
				allow=ulaw
				mailbox=100

				[incomming3]
				type=friend
				context=internal
				host=dynamic
				dtmfmode=rfc2833
				disallow=all
				allow=ulaw
				mailbox=100

				===================

				Jimmy Ezell
				Assistant IT Manager
				(408) 487-2200
				  <http://www.hmhca.com/> 

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