[asterisk-users] Inbound Call coding

[Miguel Molina]

Danny Nicholas escribió:
>
> You  want a dialplan or AGI that works in the "h" (hangup) context.  
> What you really will probably want is a callback to accept the digits.
>
>  
>
>  
>
> ------------------------------------------------------------------------
>
> *From:* asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] *On Behalf Of 
> *Rodrigo Cruz
> *Sent:* Thursday, August 06, 2009 12:58 PM
> *To:* asterisk-users at lists.digium.com
> *Subject:* [asterisk-users] Inbound Call coding
>
>  
>
> Hi, how can I make an inbound call to be coded by the agent and be 
> stored in the database for a later report??
>
> I mean, I want the agent to dial after the call is finished, a code 
> that means Age information, another code that means where to get more 
> info, etc... I really really appreciate your help...
>
>  
>
> RODRIGO CRUZ
>
> *E-MAIL.** *Rodrigo.Cruz at vcip.com.mx <mailto:Rodrigo.Cruz at vcip.com.mx>**
>
>  
>
Or better, make a little web script with a simple form for your agents 
to capture the information and store it in a database, leaving that job 
out of the telephony system. That would be far easier, and later you can 
think of some pop-up CTI with asterisk or something. With all the 
advantages of web development, the old propietary PBX "activity codes" 
seem to be obsolete nowadays.

-- 
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center

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