[asterisk-users] Outgoing Queues

[Lenz Emilitri]

We use something like that in QueueMetrics to track outgoing calls for
call-centers:
http://forum.queuemetrics.com/index.php?topic=261.0
thanks
l.

2009/4/25 Sebastian <scgm at adinet.com.uy>

>  Anyone thought about something like outgoing queues?
>
> I mean, having same info that has for inbound queues but for outbound
> calls, and grouping members there.
>
> For example, before using dial application put an app outqueue that get all
> the statics.
>
> Talked time, member status, last call, completed calls, failed calls, reset
> statics, and maybe some more. So its possible to get more control and has
> more data for example via AMI.
>
>
>
> Another comment about queues.
>
> Shouldn’t  the member has the statics per queue?
>
> I mean, I have 2 queues test1 and test2, with member 1001 for example for
> both queues, if I make a call to queue test1 and the member 1001 answers the
> call, the statics for the member is up in both queues, (has taken 1 call….),
> this should be per queue basis don’t you think?
>
>
>
>
>
> Thanks!
>
>
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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