[asterisk-users] Ignoring time spent waiting in queue in CDR

Jared Smith jsmith at digium.com
Tue Apr 14 08:15:01 CDT 2009


----- "Scott Gifford" <sgifford at suspectclass.com> wrote:
> The CDR information contains the entire
> duration of the call as billable seconds, including time spent
> waiting
> in the queue.  I would like the billable seconds to only include the
> time spent actually talking to an agent.

You're absolutely right -- the CDR information is for the entire call.  Instead, look at the queue log (typically written to /var/log/asterisk/queue_log).  It will tell you most (if not all) of the information you need for creating call queue reports.

---
Jared Smith
Training Manager
Digium, Inc.



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