[asterisk-users] IVR Survey

[Kurian Thayil]

Hi James,

I have done a similar implimentation with Asterisk. And its quite easy
to accomplish. The voice files (questions) have an entry in a MySQL DB
and then I wrote an AGI in BASH which actually picks a number for the DB
and dials the extension. The asterisk plays the voice file using STREAM
FILE (picking the voicefile names from the DB and playing them from the
voicefile location) function and then records the response using RECORD
FILE function. The new recorded file is then indexed in the DB. When the
call gets over, I mix each question/answer combination using soxmix
utility. This is taken care by the same BASH script. I hope this helps.

Regards,

Kurian Mathew Thayil.

On Fri, 2009-04-10 at 12:33 -0500, James A. Shigley wrote:
> Well considering php is the only language I know and even that not much. I'm not sure how I would accomplish the recordings and combination from within the php agi script.
> 
> Better question might be, how would you do it (bear in mind if AGI it would have to be php) and do you have a code example(s) to share..
> 
> James Shigley
> Monroe Telephone Answering Service
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> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jared Smith
> Sent: Friday, April 10, 2009 12:02 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] IVR Survey
> 
> On Fri, 2009-04-10 at 11:04 -0500, James A. Shigley wrote:
> > But I’m clueless as to how to combined the recordings into one file. I
> > don’t want the questions in the recordings, Only the caller’s side of
> > the conversation without the dead space while they listen to the
> > Qs/Think on their response.
> 
> I'd use the Monitor() application to record the conversation (it records
> both inbound and outbound audio, but you'll just throw the one away).
> You can then use the PauseMonitor() application to pause the recording
> before playing a prompt, and UnPauseMonitor() to start the recording
> again after the prompt.
> 
> > And since this isn’t a vmail account and trying to avoid an AGI script
> > if possible I’m not sure how to email the recording(s).  I also want
> > to be able to structure the body of the email so that it reads
> > something like
> 
> If you don't want to use AGI to do this, you're pretty much limited to
> using the System() application and finding a way to send your email from
> the system command line.  Not impossible by any stretch of the
> imagination... it just takes a bit more work.
> 
> 
> 
> -- 
> Jared Smith
> Training Manager
> Digium, Inc.
> 
> 
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