[asterisk-users] Fwd: add a new queue strategy: SBR

[Florian Hackenberger]

On Sunday 08 March 2009 17:11:33 nik600 wrote:
> Hi to all isn't there any plan to add the Skills Based Routing
> strategy in queues.conf?
>
> I think that it will be enough to add an int skill to the struct
> member and then order the member by skill desc.
>
> Is it enough to add this type of strategy in calc_metric in app_queue.c ?

Hi!

I have written a patch implementing skill based routing for asterisk 1.4.17 
(can be ported to later versions quite easily). It works like this:

You define a database table which stores the skills:
columns: membername, skillname, skill_level

You set the strategy to skill based and set a variable for each incoming call 
which specifies which skills to take into account, the weight of the skill 
and the minimum level (optional).

When selecting agents to ring, asterisk picks the agents according to 
the highest value of weighted skills (skill level multiplied by skill weight 
for all skills taken into account for that particular call). If an agent does 
not satisfy the minimum, this agent does not ring at all. You can for example 
use the minimum to make sure only agents speaking a particular language get a 
call which requires that language.

The implementation is finished and we are currently testing it. Unfortunately 
I'm quite busy at the moment and it may take about 2 months before I can take 
the time to release the code. Unless someone hires me as a consultant to work 
on it.

Cheers,
	Florian

-- 
DI Florian Hackenberger
florian at hackenberger.at
www.hackenberger.at