[asterisk-users] Simple Queue question

[Haim Dimer]

Hello,

I have a fairly standard call center. I'm running 1.4.23.1. I am
trying to get a mechanism where :
1- Employee A can have the phone at his desk ring when a call comes in the queue
2- When already on a call, employee A does not hear a "beep" in his
phone because another call is trying to come in

It's fairly simple. I tried a few different things:
in queues.conf
[559]
member => Agent/109988

The issue is the that the agent needs to wait on the phone for a call
to come in. I read
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin but
it will be deprecated and the doc/queues-with-callback-members.txt
means that I would have to convert to AEL (unless I can do
extensions.conf and extensions.ael at the same time. Not sure)

I tried this as well:
[559]
member => Local/6002 at q2a/n
member => Local/7002 at q2a/n
In conjunction with
http://www.voip-info.org/wiki/view/Asterisk+Queue+with+limited+calls+per+IAX+agent
. It's been causing issues where an incoming call will go in the queue
and even though I have staff ready to answer, the system does not ring
physically ring anyone (the logs show different, therefore huge
confusion)

I am guessing many of you here on this list are doing or have done
something fairly close to what I am attempting. I welcome your help.

Haim.