[asterisk-users] Maybe OT - routing calls in PSTN

[Alex Balashov]

BTW, if you provide the originating number, the underlying carrier can 
be determined, either by the pooling or NANPA block it is assigned to, 
or its LRN if ported.  If you want, you can privately e-mail me the 
number and I'll tell you who the carrier is.

Alex Balashov wrote:

> If Vitelity is an ITSP, the problem is with the underlying carrier that 
> provides the actual interconnection and switching facilities.
> 
> It is their responsibility to contact the underlying origination carrier 
> to resolve the issue.
> 
> Bill Michaelson wrote:
> 
>> I have a Vitelity DID which generally works, but calls from a particular 
>> caller do not reach it.  Vitelity has thus far disavowed any 
>> responsibility for working through this problem.  I recognize that some 
>> action might be required by another provider which is outside Vitelity's 
>> control, but it seems that they should at least be trying to help 
>> resolve the problem by helping me determine the responsible party and 
>> facilitating contact - because it is their DID/service that cannot be 
>> reached.
>>
>> In the past when I had a similar problem with a Junction DID, the folks 
>> at Junction resolved it with no hassles and zero intervention on my 
>> part.  But Vitelity just keeps closing out my trouble tickets while 
>> responding in a way that indicates that they are not reading my reports 
>> carefully.
>>
>> How does this compare to others' experiences with Vitelity and other 
>> providers?  Is there a way that I can determine whom to contact given 
>> only an originating number?  Any words of wisdom?  Documents I can read 
>> for educating myself?
> 
> 


-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (706) 338-8599