[asterisk-users] Callcenter monitoring tool
Alex Balashov
abalashov at evaristesys.com
Tue Sep 16 01:51:01 CDT 2008
Al Baker wrote:
>
> Steve Totaro wrote:
>> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote:
>>
>>> Hello all,
>>>
>>> Anyone expecialized with call center monitoring and reporting solution
>>> based on asterisk.
>>> A client of us, want to install a call center reporting solution for
>>> an asterisk server but I do not know which could be the best tool for
>>> that.
>>> I need a tool for reporting queue calls, agent calls, and disconnect cause.
>>>
>>> Any clue will be appreciated.
>>>
>>> Thanks in advance.
>>>
>>> VoipCrazy
>>>
>>>
>> Although it is commercial, Queuemetrics is a good place to look if you
>> want to pay for a feature rich turn-key solution.
>>
>> Thanks,
>> Steve Totaro
>>
>>
>
> does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs
> or is it principally and easy way to view/process CDRS ?
It gathers all the info that is present in the Asterisk queue log, which
is somewhat more detailed and focused on agent performance.
--
Alex Balashov
Evariste Systems
Web : http://www.evaristesys.com/
Tel : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (706) 338-8599
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