[asterisk-users] Callcenter monitoring tool

[Jay R. Ashworth]

[ please disregard - mailer test, had to be a list-reply ]



----- "Steve Totaro" <stotaro at totarotechnologies.com> wrote:

> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com>
> wrote:
> > Hello all,
> >
> > Anyone expecialized with call center monitoring and reporting
> solution
> > based on asterisk.
> > A client of us, want to install a call center reporting solution
> for
> > an asterisk server but I do not know which could be the best tool
> for
> > that.
> > I need a tool for reporting queue calls, agent calls, and disconnect
> cause.
> >
> > Any clue will be appreciated.
> >
> > Thanks in advance.
> >
> > VoipCrazy
> >
> 
> Although it is commercial, Queuemetrics is a good place to look if
> you
> want to pay for a feature rich turn-key solution.
> 
> Thanks,
> Steve Totaro
> 
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-- 
Jay R. Ashworth                   Baylink                      jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com                     '87 e24
St Petersburg FL USA      http://photo.imageinc.us             +1 727 647 1274

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