[asterisk-users] Language for app_queue, chan_local, chan_agent or whatever?

[Benjamin Meyer]

Hello List,

first please excuse my not so perfect english, since it is not my native language.

I have problem concerning queues and connected services.

The scenario:

I define agents in an agent.conf file using chan_agent and these
agents are made members of a queue in the queues.conf.
An extension was defined top login the agents via AgentCallbackLogin(),
as are extensions to enter the queue for callers and for the agents
to be called back under.

This all works as expected. The only thing I cannot make work as I want without 
patching the code (changeing DEFAULT_LANGUAGE) before compiling asterisk is the 
language used for the "reportholdtime" option in queues.conf, the report is 
always made in english.

The asterisk version currently in use is 1.2.27

I broke down the problem a bit:

It does not happen, when agents are made members of the queue via other 
applications such as AgentLogin(). This seems logical, as the member then for 
example is "SIP/1000" and not "Agent/1000", resulting in the direkt use of the 
SIP channel to call the agent, where the language can be defined.

In our scenario the PBX calls the Agent via the local channel, if I understand 
correctly and the used channel is a new created one, which is just initialised 
using defaultlanguage and then used.

So normaly from all the documentation I found on the net, the lanaguage is 
always something that is configured per channel and in the coresponding config 
file (like sip.conf for chan_sip), but there is no config for chan_local or a 
language parameter for chan_agent, as far as I understand.

I hope I could describe my status acurate and clear enough to make my point 
clear. My questions would be:

1. Am I right with the above?

2. Is there a way to configure the language used for the report, that I missed?

3. Any other solutions or ideas?

thanks in advance
Benjamin



------------------------------------------
Schröder Assistance und Consulting GmbH
Lohdiecksweg 6
59457 Werl
Fon 02922-8037-490
Fax 02922-8037-540
------------------------------------------    
Sitz der Gesellschaft: Werl
HRB 6747 Amtsgericht Arnsberg
Geschäftsführer: Lutz Schröder
Steuernummer: 5343/5708/1703
------------------------------------------