[asterisk-users] OT: Disable Polycom 650 Forward Softkey

[John Todd]

On Oct 24, 2008, at 1:12 PM, Bill Andersen wrote:

> I've got a problem that keeps popping up with my reception phone.
> It is a IP 650 and the receptionist - on three occassions - has  
> accidentally
> hit the "Forward" softkey just before she enters the "Page All"  
> keystrokes
> and then all future calls get routed as an overhead page.
>
> I will admit, the first time it happened, I was totally stumped.   
> Why the
> heck did I have customers yelling "Hello, Hello, can you hear me" over
> every single Polycom in the building.  In retrospect, it was pretty  
> funny.
>
> However, now that it has happened three, count 'em, three times, I've
> got to figure out how to disable that softkey.
>
> I've looked through the "sip.cfg" file and can't seem to figure out  
> what
> option would remove that softkey.  Has anyone ever had to do this?
>
> What feature should I disable?
>
> TIA
>
> Bill

Instead of disabling the keys on the phone, why not just put logic in  
your dialplan that refuses calls to the paging extension except when  
the originator is a handset?   If the call != handset originated, then  
send to the voicemail of the handset that bounced the call.  You could  
possibly do this based on caller ID.  This keeps the functionality of  
the "forward" and "page" keys, without leading to the unusual  
circumstances you describe.

(and it's good practice to figure out what happens in bogus loop  
events, anyway - what if someone forwards their handset back to the  
main number?  Or to a number that doesn't exist?  It should _probaby_  
then go to the voicemail box of the forwarding extension or user.)

JT

---
John Todd
jtodd at digium.com        +1-256-428-6083
Asterisk Open Source Community Director