[asterisk-users] Dialplan, Extensions, etc. Worksheet

[Steve Totaro]

I still have not had time to dig and find what I have but there are
several "worksheets" ranging from sizing or initial customer
questionnaires.  This will give you an idea of what kind of hardware
you will need to purchase to put together a (hardware) quote.

Another "worksheet" goes over features, options, dialplan, telco, ISP,
network and some other  things.  This enables you to come up with a
"Scope of Work" and give you an idea of what to charge for labor to
add to your quote.  I highly recommend a detailed Scope of Work since
Asterisk can do "Anything" and that is often used as part of the sales
cycle.  You need to outline exactly what "features and functionality"
are included in the Scope of Work so you and your customer can tweak
it so they do not expect the world.  I find an hourly rate with a max
is the safest way to price labor.

The final "Worksheet" is a combination of "Best Practices", testing
and all of the items from your Scope of Work.  The scope of work and
the final worksheet checklist are to both be signed by you and your
customer.  I call this checklist the "Customer Acceptance" document
which basically says you have delivered and tested what was expected,
anything beyond that is "Extra".  Things like "Rubber Feet Attached"
can obviously be omitted unless you use rubber feet.

Anyways, that is the overview of what I have from several vendors.  I
am not sure where I have them archived but I will get the docs out
there somewhere for download soon.  Things like "Rubber Feet Attached"
can obviously be omitted unless you use rubber feet.

Thanks,
Steve Totaro

On Mon, May 5, 2008 at 7:43 PM, Roderick A. Anderson <raanders at acm.org> wrote:
> Darren Wiebe wrote:
>  > If you're willing to cc me a copy I'll be in your debt.
>
>  You bet.
>
>
>  Rod
>  --
>
>
> >
>  > Thanks,
>  >
>  > Darren Wiebe
>  > darren at aleph-com.net
>  >
>  > Steve Totaro wrote:
>  >> On Mon, May 5, 2008 at 5:10 PM, Roderick A. Anderson <raanders at acm.org> wrote:
>  >>
>  >>> Steve Totaro wrote:
>  >>>  > On Sun, May 4, 2008 at 1:55 PM, Roderick A. Anderson <raanders at acm.org> wrote:
>  >>>  >> Has anyone created a worksheet they can share for designing a dialplan,
>  >>>  >>  extensions, voicemail, etc.
>  >>>  >>
>  >>>  >>  I'm making my way through the O'Reilly Book (dead tree version) and
>  >>>  >>  finding it enlightening.  I have hacked at dialplans created by others
>  >>>  >>  but never actually came up with a design for my own system.  It's sort
>  >>>  >>  of a work in progress made of bits and pieces from all over.
>  >>>  >>
>  >>>  >>  Having a real plan would probably make things easier.
>  >>>  >>
>  >>>  >>
>  >>>  >>  Rod
>  >>>  >>  --
>  >>>  >
>  >>>  > Rod,
>  >>>  >
>  >>>  > You will be glad that you are taking the learning curve plunge down
>  >>>  > the road.  No pain, no gain.
>  >>>  >
>  >>>  > I can certainly say that I am glad I got into Asterisk way before
>  >>>  > there was any real documentation or GUIs for that matter.  It forced
>  >>>  > me to learn the real deal Asterisk through trial and error which is
>  >>>  > invaluable if you plan on really getting into it.
>  >>>  >
>  >>>  > Then again, if you want easy, use a GUI.
>  >>>
>  >>>  Easy isn't what I'm after.  I was hoping for planning worksheets.
>  >>>  Something to go over with a customer (I know I said this was for my
>  >>>  personal system but that is the first step).  How many extensions/
>  >>>  phones/ softphones, and what their /numeric/ extension will be.  An IVR
>  >>>  plan and the text that goes with it, voice-mail handling and mailboxes, etc.
>  >>>
>  >>>  This type of stuff.
>  >>>
>  >>>  So from the minimal number of responses -- yours :-) -- I'm going to
>  >>>  guesstimate no one has anything like this at all or that they can or are
>  >>>  able/willing to share.
>  >>>
>  >>>  Out comes the notepad and the thinking cap.  /-|
>  >>>
>  >>>
>  >>>  Cheers,
>  >>>  Rod
>  >>>  --
>  >>>  >
>  >>>  > Thanks,
>  >>>  > Steve Totaro
>  >>>
>  >>>
>  >>>
>  >> Hey Rod,
>  >>
>  >> I think I may be able to help with worksheets from 3com, NEC, and
>  >> other system vendor's sales channel.  It obviously will not match
>  >> exactly to Asterisk but will give you a great foundation for the
>  >> functions and features that you need to question.
>  >>
>  >> I have my own but I prefer not to put it in the public domain.  It is
>  >> adapted from a conglomeration of many different proprietary systems
>  >> that I have dealt with.  I think many others have the same and
>  >> consider it proprietary internal information for their business.
>  >>
>  >> Let me see what I can dig up from my archives.
>  >>
>  >> Thanks,
>  >> Steve Totaro
>  >>
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