[asterisk-users] callers in queue passed to agents who accept only one call at a time

[Rodrigo Gonzalez]

calllimit in sip.conf and you are done

Vieri escribió:
> I have a queue I configured as "strict" and a cron
> script I use to QueueAdd and QueueRemove agents
> according to my company's requirements. Usually I have
> 2 or 3 agents at a time and the ring strategy is
> ringall.
>
> These agents use non-open-source Windows softphones
> that do not let you configure it so that if they're on
> the phone, a second call will be rejected (agent
> busy). Instead, it's as if they had call waiting and
> incoming calls keep popping up while they're
> conversating with the first caller and they would like
> to avoid this.
>
> I guess the easiest solution would be to find an
> open-source or free softphone that can be configured
> to accept only one call at a time (currently using
> SJphone).
>
> Another solution would be if I could tell the Queue()
> application that if an agent is InUse then don't pass
> the call.
>
> Still another yet more delicate solution would be to
> have a custom script "receive" manager events related
> to the queue which in turn replies with an agi
> command. For example, whenever an agent answers a call
> I think that an event such as QueueMemberStatus can be
> triggered (although I don't know how). If the custom
> script could receive this event in realtime then it
> would run an agi command such as
> QueueRemove(busyagent...). When the agent is free
> again I suppose the same event is triggered and the
> custom script can QueueAdd(freeagent...).
>
> Could anyone please give me some pointers on this?
>
> Thanks!
>
> Vieri
>
>
>
>
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