[asterisk-users] Dialing off-hook with Polycom SoundPoint IP 430

[Jerry Jones]

What does your digitmap on your phone look like? This is what  
controls sending the call to * when it recognizes a complete dial  
pattern. The phone does not send digit by digit. If it is waiting for  
you to press send, then it does not recognize your pattern.


On Mar 26, 2008, at 8:18 AM, Brig C. McCoy wrote:

> Hi…
>
>
>
> I’ve been fighting this for a while now, trying clean builds of  
> Asterisk 1.14.18, 1.14.19rc3, and then 1.6 Beta 6 today.
>
>
>
> No workee. L
>
>
>
> Here’s the results for various calls made off-hook (push the blue  
> Speakerphone button on the Polycom 430):
>
>
>
> 988852700 – Phone waits for me to either hit the soft-key “Send” or  
> “EndCall”. If I hit “Send”, it dials through with no problem.
>
> 98168852700 – Before I get the last “0” pressed, the phone presents  
> me with a second dial tone and a prompt at the top of the screen,  
> “Enter more digits”. Asterisk console presents
>
>
>
> “== Using SIP RTP CoS mark 5”
>
>
>
> 917852963296 – Before I get the “96” pressed, results as  
> immediately above.
>
>
>
> If I dial these numbers with the phone on-hook, and press “dial”  
> they work fine.
>
>
>
> If I modify my dialplan to remove the dial nine requirement, all  
> three methods of dialing out, off-hook, work fine…although I do  
> have to press “Send” when dialing 8852700.
>
>
>
> The seemingly relevant portion of the dialplan is as follows:
>
>
>
> ;********************************************************************
>
> ; BEGIN - Outbound Call Handling
>
> ;********************************************************************
>
>           ;
>
> [outbound-local]
>
>      exten => _9NXXXXXX,1,Dial(${TRUNK0}/${EXTEN:1})
>
>      exten => _9NXXXXXX,n,Congestion()
>
>      exten => _9NXXXXXX,n,Hangup()
>
>
>
>      exten => _9NXXNXXXXXX,1,Dial(${TRUNK0}/${EXTEN:1})
>
>      exten => _9NXXNXXXXXX,n,Congestion()
>
>      exten => _9NXXNXXXXXX,n,Hangup()
>
>
>
>      exten => 911,1,Dial(${TRUNK0}/911)
>
>      exten => 9911,1,Dial(${TRUNK0}/911)
>
>
>
> [outbound-long-distance]
>
>      exten => _91NXXNXXXXXX,1,Dial(${TRUNK0}/${EXTEN:1})
>
>      exten => _91NXXNXXXXXX,n,Congestion()
>
>      exten => _91NXXNXXXXXX,n,Hangup()
>
>
>
> [hang-up]
>
>           ; Hang up
>
>           ;
>
>      exten => s,1,Playback(thank-you-for-calling)
>
>      exten => s,n,Playback(goodbye)
>
>      exten => s,n,Hangup()
>
>           ;
>
>           ;
>
> ;********************************************************************
>
> ; END - Outbound Call Handling
>
> ;*******************************************************************
>
>
>
> The only difference between the Asterisk versions is the presence  
> on the Asterisk console of an error message with Asterisk 1.4.18  
> and 1.4.19rc3, which is similar to the one noted on the forums:  
> “NOTICE[6145]: chan_sip.c:13795 handle_request_invite: Failed to  
> authenticate user "6000" <sip:6000 at 10.10.xxx.xxx>;tag=whatever it  
> was” I do not see that error message on the Asterisk console for  
> 1.6 Beta 6.
>
>
>
> The forums note which seems in the neighborhood is at
>
>
>
>                 http://forums.digium.com/viewtopic.php? 
> p=63872&sid=aff61bbd5ddeea61bc831239b220db23
>
>
>
> Anyone have any bright ideas on what might be wrong and/or  
> troubleshooting tips?
>
>
>
> …brig
>
> --
>
> Please direct emails to ITHelpDesk at tkaccess.com or call  
> 816-767-5549. This will help with issues getting full exposure to  
> the dept and allow for the quickest response.
>
>
>
> Brig C. McCoy
>
> IT Help Desk
>
> ThyssenKrupp Access Corporation
>
> 4001 East 138th Street
>
> Grandview, MO 64030 USA
>
> Phone: +1 816-767-5577
>
> Fax:       +1 816-765-6459
>
> Email: Brig.McCoy at tkaccess.com
>
> Internet: www.tkaccess.com  www.thelev.com
>
>
>
> "Committed to Improving the Quality of Life. ThyssenKrupp Access,  
> the world's most trusted name in
> accessibility and home elevator solutions"
>
>
>
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> you for your cooperation.
>
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