[asterisk-users] Newbie Queue: Simple Queue Problem

[Paul Hales]

On Tue, 2008-03-18 at 18:20 +1100, Lee, John (Sydney) wrote:
> I am trying to build a simple queue for the receptionist phone.
> In other words, there is only 1 agent and that is the receptionist
> phone.
> 
> I just defined a few lines in queues.conf
> [console]
> strategy = ringall
> member => SIP/4000          ;4000 is the console extension
> 
> In extensions.conf, it is:
> exten => 4000,1,Answer()
> exten => 4000,n,Queue(console)
> exten => 4000,n,HangUp()
> 
> I pressed DND on 4000 and then call from another SIP phone (say 4001).
> As expected, I saw 1 caller in the queue by "queue show" and that is
> great.
> exten => 4001,1,SetMusicOnHold()
> exten => 4001,n,Dial(SIP/4001,20)
> exten => 4001,n,VoiceMail,4001
> exten => 4001,n,Playback(vm-goodbye)
> exten => 4001,n,Wait(2)
> exten => 4001,n,HangUp()
> 
> However, when I call from an outside line to another extension which I
> then forward to 4000, I cannot get into the queue.
> exten => 98786983,1,Answer()
> exten => 98786983,n,Dial(SIP/4000,20)
> exten => 98786983,n,HangUp()
> 
> Any thoughts?

The outside line coding should be 
 
exten => 98786983,1,Answer()
exten => 98786983,n,Queue(console)
exten => 98786983,n,HangUp()

later,

PaulH