[asterisk-users] [asterisk-biz] Sip phones for call centers

[Zoa]

Are you looking for a softphone, a hardphone  ?

In the case of a softphone -> give our zoiper a try (www.zoiper.com) you 
can easily integrate it with your contact center software through the 
api available at 
http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf and it will 
also enable the agents to send an receive faxes.
Headset : go for plantronics or GN netcom, (stick with the usb models)

In the case of a hardphone, don't go for the ultra cheap, go for aastra, 
polycom, snom, cisco, linksys. Pick a model based on
- do you need power over ethernet ?
- do you need them to have a built in switch ?
- How many lines will your agents handle ?
- do you need busy lamp fields
- do they need to be provisioned through tftp ?:

Zoa



Mail list wrote:
> Hello
>
> Can anyone suggest sip phones with headset for use in call centers . 
> They should be fully inter operable with Asterisk over sip .
>
> Thanks
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