[asterisk-users] Asterisk in the call center - how do you do it?

[Rob Hillis]

Ahh... our method actually set an alias on the phone for the first
identity rather than simply sending a message to the phone.  This means
that whenever the phone would have displayed it's extension number or
name, it would display the string we'd set instead.  We used this for
roaming extensions rather than agents, but the principle would still hold.


Matt Florell wrote:
> Here is the sipsak string I use:
>
>
> /usr/local/bin/sipsak -M -O desktop -B "MESSAGE HERE" -r 5060 -s
> sip:phone at 192.168.1.10
>
>
> Where "MESSAGE HERE" shows up on the Snom phone display after this is sent.
>
> Of course this is just an example, in the application messages are
> posted on the phone display dynamically by the server depending on
> agent status.
>
> MATT---
>
>
> On 3/5/08, Rob Hillis <rob at hillis.dyndns.org> wrote:
>   
>> Interesting.  Which type of SIP packet did you send?
>>
>>  The method Paul is referring to below is a page you get GET with certain
>>  parameters to reconfigure the phone via HTTP...
>>
>>
>>
>>  Matt Florell wrote:
>>  > I have done integrations with sipsak to do this with Snom phones as well:
>>  > http://sipsak.org/
>>  >
>>  > MATT---
>>  >
>>  > On 3/5/08, Paul Hales <pdhales at optusnet.com.au> wrote:
>>  >
>>  >>  And we found (recently) that if you send the right http packet to a snom
>>  >>  phone you can make the screen say "Agent 155" rather than the extension
>>  >>  number. :)
>>  >>
>>  >>  PaulH
>>  >>
>>  >>
>>
>>
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