[asterisk-users] Queue calls drop to voicemail intermittantly

[Chris Earle]

To solve the problem of Local channels answering Queue calls, I thought
about myabe using a channel variable switch that turns on before the Queue
is called, and a check in the extension-dial to Local/ext to see if it is a
queue call and shouldn't go to voicemail, or if it's just a direct call that
should go to voicemail after a certain time. .......I think it'll work,
though I haven't tried it yet

--

"Tilghman Lesher" <tilghman at mail.jeffandtilghman.com> wrote in message
news:200712171421.00398.tilghman at mail.jeffandtilghman.com...
> On Monday 17 December 2007 12:35, Gregory Malsack wrote:
> > Can anyone tell me what might cause callers on hold in a queue to drop
> > into agents voicemail boxes?
>
> Probably you're putting "Local" channels into the queue.  Any answer event
at
> all generated by the Local channel, including one generated by Voicemail,
is
> considered a pickup by the Queue app.  Note that if you use the raw
channel
> (SIP/IAX/Zap/whatever), then this will not happen when a queue member
fails to
> answer their phone.
>
> Or create extensions that do not end in Voicemail for the use of Queue.
>
> -- 
> Tilghman
>
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