[asterisk-users] Remote Support

[Jerry Jones]

On Jul 28, 2008, at 5:50 PM, Jason Parker wrote:

> Philipp Kempgen wrote:
>> I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ).
>> screen doesn't solve the security aspect of your question though.
>>
>> Grüße,
>> Philipp Kempgen
>
> Actually, it could.  What I've done before, is give out an  
> unprivileged account
> on the box (or some intermediate gateway box).  Once they log in,  
> you ask them
> to run screen (as the unprivileged user) to connect to a session  
> you've created,
> then proceed to login as root yourself.
>
>
> If they disconnect their screen session, they leave your root  
> terminal.  You can
> also kill the screen session at any time.
>
> _____

If you have X running you could also do VNC which would let you see  
what they are doing. Perhaps just change run level when they need  
access?