[asterisk-users] Remote Support

[Philipp Kempgen]

Joe Pukepail schrieb:
> Does anyone have any suggestions on what to use to monitor a vendor doing
> remote support?
> 
> On the windows side things are typically done via screen sharing (
> gotoassist.com, bomgar or similar) so at least you can see what the other
> end is doing.
> 
> In working with linux (especially hardware vendors for asterisk) they want
> ssh root access, but I'm nervous about giving someone free range to a box
> without any type of monitoring.  What does everyone else do?  (besides not
> give them access).  Looking at something like screen sharing or recording,
> perhaps keystroke logging.

I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ).
screen doesn't solve the security aspect of your question though.

Grüße,
Philipp Kempgen
-- 
http://www.das-asterisk-buch.de  -  http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied  ->  http://www.amooma.de
Geschäftsführer: Stefan Wintermeyer, Handelsregister: Neuwied B14998