[asterisk-users] First-time queue app: verifying human member?

[Matt Riddell]

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Erik Anderson wrote:
> Good evening all - for the first time, I'm implementing my first-ever
> queue in asterisk. Overall, it's a pretty simple setup, 4 static
> members, very low call volume, etc. The one thing that has stumped me
> so far, though, is the following...
> 
> This is a queue I'm setting up for contacting our IT support staff
> off-hours. As such, I've just added the cell phone numbers of our
> staff as members. I'd like to somehow verify that it's an actual human
> answering the phone when a member is dialed and not their mobile
> phone's voicemail. Is that possible? I'd envision just requesting that
> the member press "1" or something to accept the call. I currently have
> the timeout in queues.conf set low enough so that the call will never
> automatically roll over to that member's mobile voicemail, but I can't
> guaranty that the staff member won't just hit "Ignore" on their phone
> and send it directly to voicemail.

You'd probably want to look at using the local channel and the followme
application + /etc/asterisk/followme.conf

- --
Kind Regards,

Matt Riddell
Director
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