[asterisk-users] queue member state

[Rilawich Ango]

I have a realtime queue and the state of the queue member change as
below.  Not-in-use (no call)-> Unknown (ringing)-> Not-in-use
(answered).  The state shown in "show queues" does not really reflect
the state of the phone.  I have searched the net and also the
UPGRADE.TXT by the warning message below.  I follow the setting in
UPGRADE.TXT to set the call-limit for each user from value 1 - 10 but
the state keeps changing as below.

Anyone can tell me what kind of setting is necessary to reflect the
state of the phone in queue?

--no call--
2200         has 0 calls (max unlimited) in 'rrmemory' strategy (3s
holdtime), W:0, C:0, A:0, SL:0.0% within 120s
   Members: *CLI>
      Local/2003 at sipauth (dynamic) (Not in use) has taken no calls yet
   No Callers

--a call in queue--
2200         has 1 calls (max unlimited) in 'rrmemory' strategy (3s
holdtime), W:0, C:1, A:0, SL:100.0% within 120s
   Members:
      Local/2003 at sipauth (dynamic) (Unknown) has taken 1 calls (last
was 7 secs ago)
   Callers:
      1. SIP/2002-02c68200 (wait: 0:04, prio: 0)

--call is answered--
[Jul  7 18:09:57] WARNING[30371]: app_queue.c:3023 try_calling: The
device state of this queue member, Local/2003 at sipauth, is still 'Not
in Use' when it probably should not be! Please check UPGRADE.txt for
correct configuration settings.
  == Begin MixMonitor Recording SIP/2002-02c68200
ivrdevserver*CLI> queue show
2200         has 0 calls (max unlimited) in 'rrmemory' strategy (10s
holdtime), W:0, C:1, A:0, SL:100.0% within 120s
   Members: *CLI>
      Local/2003 at sipauth (dynamic) (Not in use) has taken 1 calls
(last was 87 secs ago)
   No Callers