[asterisk-users] queue welcome message

[Martin Schrott - thinking:systems]

Hello!

just fyi. 
If anyone wants to use the same function - here is the solution I found: 

Before calling the queue() 
do a queue_member_count and if < 1 do not call the queue. 

Works fine with dynamic members. 


if you use static members - I think there is no solution ;-) 

best regards 
Martin 

  ----- Original Message ----- 
  From: Martin Schrott - thinking:systems 
  To: t.sawah at gmail.com ; Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Tuesday, July 01, 2008 6:18 AM
  Subject: Re: [asterisk-users] queue welcome message


  Hello Tarek, 

  thank you for your idea. But this only would work for the first caller - when the moh starts. 
  all other callers go directly into moh on the position where the first caller is in moh. 

  So this does not work. :-( 

  Anyone an other idea? 

  thank you 
  Martin 

    ----- Original Message ----- 
    From: Tariq .. 
    To: Asterisk Users Mailing List - Non-Commercial Discussion 
    Sent: Monday, June 30, 2008 5:13 PM
    Subject: Re: [asterisk-users] queue welcome message


    the only suggestion i would have for you is to use a SINGLE file for your MOH .. and you record the welcoming note in the begining of the file.. so whenever a caller comes in .. they will hear the MOH .. which has the welcoming note before the music starts... 
    i know it's a stupid trick but it does the work for your needs... 
    Salam
    Tarek Sawah









--------------------------------------------------------------------------
      From: martin.schrott at tsy.at
      To: asterisk-users at lists.digium.com
      Date: Mon, 30 Jun 2008 09:19:27 +0200
      Subject: [asterisk-users] queue welcome message


      Hi all!

      I would like to ask, how you realize the following in a call queue: 

      When a caller gets into a queue how can I play a welcome Message to this caller first, before he starts hearing the music? 


      We now use a playback before the caller gets into the queue. But when the queue is closed the caller heared already that somebody will pick up soon, but then gets into voicemail - because the queue has no members. 

      So it would be great to let the queue welcome the caller at first and then start music. 
      Is this possible? 

      specifiing a queue-youarenext does only work when the caller is not the first in line. 
      specifiing a periodic announce does play the message after the periodic-announce-frequency has been over. 

      Is there also something else we can use? 

      Thank you 
      Martin 



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