[asterisk-users] Dial agent channel - busy

[Thomas Kenner]

Hi,

when I'm trying to call the following extension

exten => 6002,1,Verbose(1|Extension 6002)
exten => 6002,n,Dial(Agent/6002)
exten => 6002,n,Hangup()

the call is terminated and I get the following warning from asterisk:

app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' 
(cause 17 - User busy)

When calling the agent with Dial(SIP/6002) no problem occurs.

What could be wrong?



Some additional information about the configuration:

The asterisk version is 1.4.10

-----------------------------------------------------------------------------
In users.conf I defined a user 6002:

[6002]
fullname = Test Agent
email = test.agent at agent.com
secret = 1234
zapchan = 1
hasvoicemail = yes
vmsecret = 1234
hassip = yes
hasiax = no
hash323 = no
hasmanager = no
callwaiting = no
context = international
host=dynamic
-----------------------------------------------------------------------------
In agents.conf I added the agent

agent => 6002,1234,Test Agent
-----------------------------------------------------------------------------
and in queues.conf I added a queue testQueue2:

[testQueue2]
music=default
strategy=ringall
timeout=15
retry=5
wrapuptime=0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => Agent/6002
servicelevel = 60
-----------------------------------------------------------------------------


Thanks a lot,
  Thomas

-- 
Thomas Kenner