[asterisk-users] Realtime Queue Status for Agents

[Todd Houle]

Do you mean that an agent on the phone doesn't know if there are  
callers in line behind the current one or not?  I had that question as  
well.  Perhaps not the best way, but I solved it by taking an extra  
phone and setting it up as a static agent in the closet.  Then I made  
a light on my phone notify me of a call on that closet phone.  This  
way, the agent could see the other phone 'ring' via a light on their  
phone and know a caller was waiting.

You could also do this via a web page that can monitor a queue.
http://sourceforge.net/project/showfiles.php?group_id=178880&release_id=454063

   Todd


On Feb 25, 2008, at 4:35 PM, Ken Leland III wrote:

> Hello,
>
> I am having a problem which stems from the fact that the Agents that
> handle my call queues are unaware if there are are people waiting in  
> the
> queue.  I have found the following configuration options but they are
> not very helpful.
>
> in queues.conf:
> announce=xxx
> The "announce = XXX" option in queues.conf makes Asterisk play the XXX
> announcement to the member of the queue who picks up the call,  This  
> is
> helpful but does not help if there is only one agent and the queue  
> fills
> up quickly *after* a call has been answered.
>
> periodic-announce
> this would be perfect except it is played to the caller instead of the
> agent.
>
> any ideas?
>