[asterisk-users] UK issue - Asterisk dialling 999... sort of

[Phil Knighton]

In the UK, to make us match the rest of Europe, it's also possible to
access the Emergency Services on 112.
 
Again, although a few calls were made around the right time, none of
them were 999 or 112.  The I've examined the master.csv for 30 mins
before the Police said the call was made, and can't see any possible way
the number was dialled.
 
We do have a "special" entry in our call plan to deal with emergency
calls, which was taken from voip-info, that intercepts an internal
extension of "999", and sends it out via a ZAP channel.  We even have it
setup so if it fails to find a free ZAP channel, it will end the call on
channel 1 and then dial.  Again though, this is only for a calls
specifically made to "999".
 
I'm baffled...

________________________________

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
Langstaff
Sent: 13 February 2008 15:03
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort
of


It might be possible to get to the emergency service via 112 or a local
number as well.
 
Do you have *any* calls placed at about the time of the "999" calls?
 


________________________________

	From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phil
Knighton
	Sent: 13 February 2008 14:12
	
	
	
	Hello
	 
	This is a fun one for the list...
	 
	Twice now, the Police have contacted us to say they have had a
silent call then hangup from our landline number to the 999 service.  As
a matter of course, they follow up these calls in case someone is in
distress.  Nobody here was in distress - well, no more than normal!  The
Police aren't hugely happy when we tell them it must be a mistake.
	 
	Thing is, I have checked both our master log, and our dialled
calls log - and nobody dialled 999!  Each phone has an account code
applied from sip.conf, and we log all numbers dialled.  Nobody dialled
out.
	 
	There are no phones connected in anyway other than via Asterisk,
fax number is dealt with by a virtual machine, alarm system is on a
different number...
	 
	Any ideas before the rossers come and take me away?
	 
	Phil
	<http://www.mjog.com/>  

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