[asterisk-users] Can't delete voicemail messages

[Jaap Winius]

Quoting Michiel van Baak <michiel at vanbaak.info>:

> On 00:38, Wed 06 Feb 08, Jaap Winius wrote:
>> Hi list,
>>
>> After recently setting up voicemail for Asterisk 1.4.14 on my Debian
>> etch server, I noticed that I can't delete any old voicemail messages.
>> The voicemail menu option "Press 7 to delete this message" is
>> available, but when I press 7 the response is always "message
>> undeleted" and the message is still there.
>>
>> What could I be missing here?
>
> Can you post the CLI logs from when that is happening ?

All I see is a list of sound files appearing as they are played -- no  
error messages of any kind. However, the sound files that are listed  
immediately after I hit 7 are:

    -- <SIP/1000-081fc028> Playing 'vm-deleted' (language 'en')
    -- <SIP/1000-081fc028> Playing 'vm-undeleted' (language 'en')

I only hear the second one. These are quickly followed by a list of  
the usual menu options (see the full CLI log below involving this same  
call).

Cheers,

Jaap

=========Begin CLI log==========================

   == Spawn extension (phones-j, 7000, 6) exited non-zero on  
'SIP/1000-081fc028'
     -- Executing [7000 at phones-j:1] Answer("SIP/1000-081fc028", "") in  
new stack
     -- Executing [7000 at phones-j:2] Wait("SIP/1000-081fc028", "1") in new stack
     -- Executing [7000 at phones-j:3] VoiceMailMain("SIP/1000-081fc028",  
"1000 at default|s") in new stack
     -- <SIP/1000-081fc028> Playing 'vm-youhave' (language 'en')
     -- <SIP/1000-081fc028> Playing 'digits/5' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-Old' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-messages' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-onefor' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-Old' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-messages' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-opts' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-helpexit' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-first' (language 'en')
   == Parsing  
'/var/spool/asterisk/voicemail/default/1000/Old/msg0000.txt': Found
     -- <SIP/1000-081fc028> Playing  
'/var/spool/asterisk/voicemail/default/1000/Old/msg0000' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-advopts' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-repeat' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-next' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-delete' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-toforward' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-savemessage' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-helpexit' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-deleted' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-undeleted' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-advopts' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-repeat' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-next' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-delete' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-toforward' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-savemessage' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-helpexit' (language 'en')
     -- <SIP/1000-081fc028> Playing 'vm-goodbye' (language 'en')
     -- Executing [7000 at phones-j:4] Wait("SIP/1000-081fc028", "1") in new stack
     -- Executing [7000 at phones-j:5] Playback("SIP/1000-081fc028",  
"vm-goodbye") in new stack
     -- <SIP/1000-081fc028> Playing 'vm-goodbye' (language 'en')
     -- Executing [7000 at phones-j:6] Hangup("SIP/1000-081fc028", "") in  
new stack
   == Spawn extension (phones-j, 7000, 6) exited non-zero on  
'SIP/1000-081fc028'

=========End CLI log============================