[asterisk-users] Question: Soft phone for ACD agents?

[Michael Collins]

To those running call centers I have a question: what kinds of soft
phones, if any, do you use? I'm wondering what is out there that has
some hooks for custom applications or host system integration, etc.
OTOH, do you prefer a desk phone for any reason?  If so, why?

 

Thanks for your thoughts,

Michael

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