[asterisk-users] CLI> show queues NOT WORKING WELL
Daniel - Asterisk
earohuanca at gmail.com
Thu Aug 7 10:37:35 CDT 2008
This problem was fixed when I upgraded my box to version 1.4.21.1
Thanks everyone,
Daniel
On Mon, Jun 30, 2008 at 2:01 PM, Chento Arohuanca <earohuanca at gmail.com>wrote:
> I forgot it!, I'm using Asterisk 1.4.19.1 version.
>
>
> On Mon, Jun 30, 2008 at 1:47 PM, Chento Arohuanca <earohuanca at gmail.com>
> wrote:
>
>> Hi Atis and friends,
>>
>> I think it has direct relation with calls not being delivered to available
>> agents, as you can see at following lines, I´ve confirmed i*n situ* there
>> were real available agents:
>>
>> [root at astpbx apps]# asterisk -rx "queue show"
>> QUEUE1 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime),
>> W:1, C:722, A:13, SL:83.7% within 0s
>> Members:
>> Local/630 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/629 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken no calls yet
>> Local/627 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/626 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken 1 calls (last was 2040 secs ago)
>> Local/625 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken no calls yet
>> Local/624 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/623 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken no calls yet
>> Local/622 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/614 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/611 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 3 calls (last was 1045 secs ago)
>> Local/610 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/609 at call-to-agent/n with penalty 1 (dynamic) (Not in use) has
>> taken no calls yet
>> Local/641 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 3 calls (last was 1207 secs ago)
>> Local/605 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 8 calls (last was 351 secs ago)
>> Local/601 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 3 calls (last was 450 secs ago)
>> No Callers
>>
>> QUEUE2 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4,
>> C:249, A:1, SL:87.6% within 0s
>> Members:
>> *[agents' status are similar to QUEUE5]*
>> No Callers
>>
>> QUEUE3 has 0 calls (max 100) in 'rrmemory' strategy (3s holdtime), W:3,
>> C:582, A:6, SL:84.7% within 0s
>> Members:
>> *[agents' status are similar to QUEUE5]*
>> No Callers
>>
>> QUEUE4 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3,
>> C:254, A:9, SL:78.3% within 0s
>> Members:
>> *[agents' status are similar to QUEUE5]*
>> No Callers
>>
>>
>> QUEUE5 has 2 calls (max 100) in 'rrmemory' strategy (7s holdtime),
>> W:1, C:531, A:6, SL:79.3% within 0s
>> Members:
>> * Local/630 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has taken no calls yet*
>> Local/629 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 1 calls (last was 1253 secs ago)
>> * Local/627 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has taken 9 calls (last was 795 secs ago*
>> Local/626 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 4 calls (last was 251 secs ago)
>> Local/625 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 2 calls (last was 283 secs ago)
>> * Local/624 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has taken 5 calls (last was 264 secs ago*
>> Local/623 at call-to-agent/n with penalty 1 (dynamic) (In use) has
>> taken 1 calls (last was 15 secs ago)
>> * Local/622 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>> has taken no calls yet
>> Local/614 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> *
>> Local/611 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken 1 calls (last was 3376 secs ago)
>> * Local/610 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>> has taken no calls yet
>> Local/609 at call-to-agent/n with penalty 2 (dynamic) (Not in use) has
>> taken no calls yet
>> *
>> Local/641 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken no calls yet
>> Local/605 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken 3 calls (last was 1162 secs ago)
>> Local/601 at call-to-agent/n with penalty 2 (dynamic) (In use) has
>> taken 2 calls (last was 2046 secs ago)
>> Callers:
>> * 1. Zap/76-1 (wait: 0:28, prio: 0)
>> 2. Zap/63-1 (wait: 0:04, prio: 0)*
>>
>> QUEUE6 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:4,
>> C:360, A:0, SL:84.2% within 0s
>> Members:
>> *[agents' status are similar to QUEUE5]*
>> No Callers
>>
>> QUEUE7 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime), W:3,
>> C:215, A:1, SL:82.8% within 0s
>> Members:
>> *[agents' status are similar to QUEUE5]*
>> No Callers
>>
>> And problems continues for a while...
>>
>> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
>> 1. Zap/76-1 (wait: 0:31, prio: 0)
>> 2. Zap/63-1 (wait: 0:07, prio: 0)
>> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
>> 1. Zap/76-1 (wait: 0:38, prio: 0)
>> 2. Zap/63-1 (wait: 0:14, prio: 0)
>> 1. Zap/80-1 (wait: 0:03, prio: 0)
>> [root at astpbx apps]# asterisk -rx "queue show" |grep wait
>> 1. Zap/76-1 (wait: 0:42, prio: 0)
>> 2. Zap/63-1 (wait: 0:18, prio: 0)
>> 1. Zap/80-1 (wait: 0:07, prio: 0)
>>
>> Looking at the related logs I see:
>>
>> 1214848558|1214848504.226198|QUEUE5|NONE|ENTERQUEUE||1XYZABCD
>> 1214848573|1214848504.226198|QUEUE5|Local/604 at call-to-agent
>> /n|RINGNOANSWER|0
>> .
>> .
>> 1214848712|1214848504.226198|QUEUE5|Local/605 at call-to-agent
>> /n|RINGNOANSWER|0
>> 1214848712|1214848504.226198|QUEUE5|Local/604 at call-to-agent
>> /n|RINGNOANSWER|0
>> 1214848713|1214848504.226198|QUEUE5|NONE|ABANDON|1|2|155
>>
>> The call has ringed:
>> 604 - 92 times, 605 - 88; 606 - 88, 609 - 88, 610 - 88, 611 - 9, 614 - 88,
>> 622 - 88, 623 - 9; 624 - 88; 627 - 27; 628 - 88; 630 - 64 times.
>>
>> I will very appreciate any comment you have, it would be possible that
>> agent (or device) status are not being updated correctly?
>>
>> Thanks in advance,
>>
>> Elder Arohuanca,
>> Cell Phone: +51 1989541408
>>
>>
>> On Thu, Jun 19, 2008 at 5:15 PM, Atis Lezdins <atis at iq-labs.net> wrote:
>>
>>> On Thu, Jun 19, 2008 at 10:06 PM, Chento Arohuanca <earohuanca at gmail.com>
>>> wrote:
>>> > Just about 30 minutes that I can´t get real information from my
>>> Asterisk
>>> > box. All agents seem to be available but is not true:
>>> >
>>> >
>>> > QUEUE_01 has 0 calls (max 100) in 'rrmemory' strategy (0s holdtime),
>>> W:4,
>>> > C:0, A:0, SL:0.0% within 0s
>>> > Members:
>>> > Local/630 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/629 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/627 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/625 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/624 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/622 at call-to-agent/n with penalty 1 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/620 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/614 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/644 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/643 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/609 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/641 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/605 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> > Local/601 at call-to-agent/n with penalty 2 (dynamic) (Not in use)
>>> has
>>> > taken no calls yet
>>> >
>>> >
>>> > [root at pbx asterisk]# asterisk -rx "core show channels"
>>> > Channel Location State Application(Data)
>>> > SIP/641-08cef808 (None) Up Bridged
>>> > Call(Local/641 at call-to
>>> > Local/641 at call-to-ag 641 at call-to-agent:10 Up
>>> Dial(SIP/641|120|rtT)
>>> > Local/641 at call-to-ag s at call-to-agent:1 Up Bridged
>>> Call(Zap/65-1)
>>> > Zap/65-1 s at cola-admin11:1 Up
>>> Queue(QUEUE_01|tT|||1800)
>>> > Zap/64-1 s at horario-valido-tv: Up (None)
>>> > SIP/625-09766788 (None) Up Bridged
>>> > Call(Local/625 at call-to
>>> > Local/625 at call-to-ag 625 at call-to-agent:10 Up
>>> Dial(SIP/625|120|rtT)
>>> > Local/625 at call-to-ag s at call-to-agent:1 Up Bridged
>>> Call(Zap/66-1)
>>> > Zap/66-1 s at cola-admin4:1 Up
>>> Queue(QUEUE_02|tT|||1800)
>>> > SIP/620-09358088 (None) Up Bridged
>>> > Call(Local/620 at call-to
>>> > Local/620 at call-to-ag 620 at call-to-agent:10 Up
>>> Dial(SIP/620|120|rtT)
>>> > Local/620 at call-to-ag s at call-to-agent:1 Up Bridged
>>> Call(Zap/63-1)
>>> > Zap/63-1 s at cola-admin13:1 Up
>>> Queue(QUEUE_01|tT|||1800)
>>> > Zap/94-1 (None) Up Bridged
>>> > Call(SIP/623-b2b1d070)
>>> > SIP/623-b2b1d070 82714269 at total:3 Up
>>> > Dial(Zap/g3/2714269||tTrRS)
>>> > SIP/615-08a892c0 (None) Up Bridged
>>> > Call(Local/615 at call-to
>>> >
>>> > Please help me with this issue!
>>> >
>>>
>>> Local channels don't support state information in Asterisk 1.4. For
>>> that you either need to use 1.6 or backport of state_interface for
>>> 1.4. Then you have to set call-limit for peers, and specify
>>> state_interface device when logging in agents.
>>>
>>> For more information please search for "asterisk queue state", as this
>>> has been discussed several times.
>>>
>>> Regards,
>>> Atis
>>>
>>> --
>>> Atis Lezdins,
>>> VoIP Project Manager / Developer,
>>> atis at iq-labs.net
>>> Skype: atis.lezdins
>>> Cell Phone: +371 28806004
>>> Cell Phone: +1 800 7300689
>>> Work phone: +1 800 7502835
>>>
>>> _______________________________________________
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>>
>>
>
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