[asterisk-users] Queue Penalties not working properly

[Syed Nasruddin]

 Cannot i use ringall strategy with penalties???

Will rrmemory will fullfil my requirement??

My requirements:


1. 10 Call Center Agents.

2.   All the calls coming in will ALWAYS be routed to specific 5 agents,
firstly.

3. IF ALL the first 5 agents are busy then ONLY then the call will be
routed to next 5 Agents.


Moreover why my queue status shows my agent as NOT IN USE while in fact
it is busy answering the call??

Thanks

Syed nasr


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steve
Totaro
Sent: Tuesday, August 05, 2008 5:59 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Penalties not working properly

On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez
<rrodriguez at staff.atlantic.net> wrote:
> Syed Nasruddin wrote:
>>
>> Hi,
>>
>> I am using Asterisk 1.4.18. I am implementing Penalties for my
agents.
>> What is happening: two agents configuired one agent with penalty 1
and
>> the other with penalty 2. All the calls must go first to Agent 1 and
>> if his line is busy then only then agent 2 will get the call. However
>> my queues are not behaving in this manner. I have impmemnted ringall
>> strategy. Now when first call comes it ends up with agent 1, when
>> secnd call comes it continue wait in queue and doesn't go to agent 2
>> and when agent one is free it goes to this agent.
>>
>> I have set penalties in queue.conf. I have monitered my queue and
>> witnessed that my agent1 status shows Not In Use and Agent 2 also
same
>> status is this the reason behind this. I have copied my queue show
>> results below.please help . how do I change this stauts problem
>>
>> callcenter*CLI> queue show
>>
>> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s
>> holdtime), W:0, C:2, A:0, SL:0.0% within 0s
>>
>> Members:
>>
>> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233
>> secs ago)
>>
>> SIP/1000 with penalty 2 (Not in use) has taken no calls yet
>>
>> No Callers
>>
>> Syed nasr
>>
>>
> You need to use the "linear" queue strategy, it is in 1.6 or there is
a
> backport to 1.4
>
> --
> Robin Rodriguez
> VoIP/Telecom Engineer
> Atlantic.net
> 1-800-211-9496
>

Robin, round robin

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

AstriCon 2008 - September 22 - 25 Phoenix, Arizona
Register Now: http://www.astricon.net

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users