[asterisk-users] Customized Queuing Strategy

[Steve Totaro]

Use penalties and you will be done in two minutes.  Try not to reload
while calls are queued.

Thanks,
Steve T

On Mon, Aug 4, 2008 at 7:59 AM, Syed Nasruddin <nasruddin at ncel.com.pk> wrote:
>
>
>
>
> Dear Atis,
>
> I am running in to syntax problem. Sorry only beginner level experience
> of conditional checking:
>
>> exten => 1589,1,Answer
>>  exten => 1589,2,Ringing
>>  exten => 1589,3,Wait(2)
>>  exten => 1589,4,Queue(testq|t|||45)
>
> if ("${QUEUESTATUS"="") Hangup(); since I want to hangup if the caller
> has already been catered by an agent and the caller hasnt hanged up, so
> what status value should I look for. Moreover syntax of above
> conditional statement is complete or something missin:
>
> if ("${QUEUESTATUS"="") Hangup();
>
> if above condition fails then the control must move to below lines
> rather then getting hanged up.
>
>>  exten => 1589,5,Queue(testq2|t|||45)
>>  exten => 1589,6,Hangup
>
>
> Thanks
>
> Syed nasr
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Atis
> Lezdins
> Sent: Monday, August 04, 2008 2:29 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Customized Queuing Strategy
>
> Sorry for previous blank answer :)
>
> On Mon, Aug 4, 2008 at 1:20 PM, Syed Nasruddin <nasruddin at ncel.com.pk>
> wrote:
>> Hi Thanks ALL for reply,
>>
>> If I use cascading queue will it do the trick?? The only problem is
> (as
>> mentioned in below example) if a call enters testq and get answered
> then
>> after hungup at the agent end only will the call will again enter the
>> next queue which is testq2 as in this example.??
>
> Check the QUEUESTATUS variable:
> http://www.voip-info.org/wiki-Asterisk+cmd+Queue
>
>>
>> Moreover if I keep penalty 1 for all the first 5 agents and penalty 2
> or
>> higher for all the next 5 agents and implement ringall strategy will
> it
>> do the same effect??
>
> Yes
>
>>
>> exten => 1589,1,Answer
>>  exten => 1589,2,Ringing
>>  exten => 1589,3,Wait(2)
>>  exten => 1589,4,Queue(testq|t|||45)
>
> if ("${QUEUESTATUS"="") Hangup();
>
>>  exten => 1589,5,Queue(testq2|t|||45)
>>  exten => 1589,6,Hangup
>
> Regards,
> Atis
>
>
>
>>
>> thanks in advance.
>>
>> Syed nasr
>>
>>
>>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com
>> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Alex
>> Balashov
>> Sent: Monday, August 04, 2008 1:38 PM
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: Re: [asterisk-users] Customized Queuing Strategy
>>
>> Syed Nasruddin wrote:
>>
>>
>>> 1. 10 Call Center Agents.
>>>
>>> 2.   All the calls coming in will ALWAYS be routed to specific 5
>> agents,
>>> firstly.
>>>
>>> 4. IF ALL the first 5 agents are busy then ONLY then the call will be
>>> routed to next 5 Agents.
>>
>> Set up two queues.  Call Queue() on the first queue - corresponding to
>> #1 - with a rather strict timeout.  Fall back on the second queue.
>>
>> More sophisticated strategies require either the modification of the
>> source code for app_queue, or custom queue implementation in AGI.
>>
>> --
>> Alex Balashov
>> Evariste Systems
>> Web    : http://www.evaristesys.com/
>> Tel    : (+1) (678) 954-0670
>> Direct : (+1) (678) 954-0671
>> Mobile : (+1) (706) 338-8599
>>
>> _______________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>>

>
>
> --
> Atis Lezdins,
> VoIP Project Manager / Developer,
> atis at iq-labs.net
> Skype: atis.lezdins
> Cell Phone: +371 28806004
> Cell Phone: +1 800 7300689
> Work phone: +1 800 7502835