[asterisk-users] (no subject)

[Steve Totaro]

On Mon, Apr 28, 2008 at 9:32 AM, Arthur <pylinuxian at gmail.com> wrote:
>
> > Make sure you get a "helpful tech" on the phone.  Many times they will
> > just dismiss you with "we cannot do that" even though they may be able
> > to.
>
> i always say if you pay your bills you should get the support you diserve. &
> every provider is almost always willing to help out his clients if they
> express their needs with precision.
> one more thing : nothing compares to having a friend working at the
> providers company so get yourself one.
>

You are preaching to the choir.  I have dealt with all the big and
many of the small players here in the US.

I always say people that do the right thing and work hard will be
rewarded but more often than not, they are taken advantage of.  This
is not Utopia, these guys at the telcos are overworked, work in a
monolithic bureaucracy, and many probably hate their jobs.  They love
to close tickets ASAP since that is how they are evaluated.

As soon as I get a good helpful tech, I get their DID and praise the
heck out of them (almost to the point of brown nosing) and CC their
supervisor (with their permission of course).  Normal support channels
get me answers like "we cannot do that", or we can but it will take
about two weeks.

>
> > Again, a reply to my reply.  Note to self:  stop hitting send before
> > completing thoughts.
>
> you shoudl add something like this to your base code ..
>
> if finish-email == 'yes':
>    keyboard.hit("enter")
> else:
>    keyboard.write("text")
>  :)
>

True, true, but coffee tends to stave off incomplete or incoherent
postings.  Sometimes I look at posting made at the end of the day or
before the caffeine kicks in and they make no sense whatsoever :)

Thanks,
Steve Totaro