[asterisk-users] Advice on best operator phone (with attendant console)

[Rob Hillis]

For a receptionist, you generally want to go with a quality phone since 
they're going to be the heaviest user of the phone system in the 
building.  (Inbound/outbound call agents may take/make more calls, but 
their requirements are far more simple than the complex call juggling a 
receptionist can do)

Go with the Polycom 601/650 with attendant consoles - the fact that the 
display is LED and is automatically updated whenever the directory 
changes is going to be a big plus here, and the sound quality of the 
Polycoms outperform anything else on the market.

The only drawback is that IIRC the directory will have to be configured 
through an XML file - the web interface will allow you to add entries, 
however I have a sneaking suspicion that you /can't/ configure BLF 
through the web interface.


Faraz R. Khan wrote:
> One of our clients is using a Grandstream GXP2000 with an attendant
> console. We have used the same phone with past clients successfully
> however this particular operator processes around 200 calls a hours and
> the GXP2000 for sure does not like the quick line shuffling and call
> volume. We get the following problems randomly:
>
> 1. menu stops working
> 2. transfer key stops working
> 3. Line 1 LED gets stuck
> 4. Voice 'gaps' (blackouts) for 4-5 seconds
> 5. The phone also completely locks up regularly
> 6. ping response goes from 8ms to 3000ms (after which the phone locks
> up)
>
> Wondering which operator phone would work best. I have the following
> choices:
>
> 1. Linksys SPA 932/962 with attendant console
> 2. Polycom 601/650 with attendant console
>
> I cant confirm online whether the BLF functionality will work with
> Asterisk 1.2.26. Is somebody using either of these phones in a high
> volume environment successfully?
>
> Thank you.
>
>   
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