[asterisk-users] Had it with Dell Garbage - HP Question

[Drew Gibson]

My own "fear from hell" is having to call tech support!

My personal experience is that I get better support, faster, from 
mailing lists than from a "paid for" tech support. If it's a common 
failure, Google will get you there faster than you can dial 1-800. If 
it's more unusual, the "paid for " techie won't have it in his script 
and you will have to wait to be "escalated". If it actually requires 
some real troubleshooting skills and/or brain power, your mailing list 
buddies will be far more interested in helping you than an underpaid, 
under-challenged help line dweeb who just wishes it was Friday already.

The idea that "paid for" or "at least there's a neck to choke" support 
is better is just FUD.

BTW the original IBM phrase was Fear, Uncertainty and DEATH (not the 
P.C. "Doubt", which is redundant).

regards,

Drew


Al Baker wrote:
> Helps a bunch !!!
> One follow up question - out of all of your possible choices for the OS 
> how did you pick *Debian*.
> I 'm not saying is bad, I just know nothing about the particular disto. 
> and and very curious what
> it brought to the table that made you pick over say *RedHat* - where you 
> can *buy support *or *SUSE* - where you can *buy support*. My fear from 
> hell is that I' get 50 or 60 of these boxes in, start having kernel 
> panics, and have no damn body to help except the folks on mailing lists. 
> Mind you these are often really smart people, very generously giving of 
> their time, but not quite the say as a manned/paid support organization.
>
> Thx for sharing !!!
>
>
>
> Michiel van Baak wrote:
>   
>> On 08:02, Thu 27 Mar 08, Al Baker wrote:
>>   
>>     
>>> How do you get notifications ?
>>> Is this thru one of the add on packages HP sells for the box ?  Which One ?
>>> Could you be more specific about what you mean by a "recovery CD"
>>> and hod do you get console access below multi used to do "recovery ??
>>>
>>> What is "integrated ILO BIOS Access" sounds cool.
>>>
>>> What O/S you usin and what made you pick it ?
>>>
>>> What kind and how many RAIDS are you using. The HP site gave like 8 
>>> different RAID controllers and like 20 CPUs to chose from.  How did you 
>>> chose ?
>>>
>>> Thx for sharing !!!
>>>     
>>>       
>> I'm not the op, but sending a reply anyways.
>>
>> The notifications come from the HP tools you can download
>> for free from their website.
>>
>> The recovery cd is probably a selfmade installer for their
>> setup. At least that's what we have.
>>
>> the ILO stuff is to give you access to the box like you were
>> sitting right in front of it with a physical keyboard and
>> monitor, but over IP.
>> You can boot the machine, access the cd in your local
>> machine etc, even if the box is on the other side of the
>> moon.
>>
>> We use Debian. HP even supports it on their DL380 boxen.
>>
>> We use the P400 raid controller. Setup RAID5 with 3 disks.
>> CPU we use right now is the Intel E5405
>>
>> Hope this helps a bit.
>>
>>   
>>     
>
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-- 
Drew Gibson

Systems Administrator
OANDA Corporation
www.oanda.com