[asterisk-users] Call Center SoftPhone with Auto Answer

[Daniel Varella de Oliveira]

Hi everybody,

	I'm coming back from a long time off silence in this list.

	I think this thread is going out of the focus of central conversation.
	The discussion about what is wrong and what is right in the law, to fire 
somebody who is not working behind the company rules, is not to be here.

	Well, about the question if is there some way to force somebody to answer a 
phone (like auto-answer) with no decision, the answer is Yes, there is.

	I have a customer that is using this configuration.
	The agents of call-center log into the callcenter system using the AgentLogin 
command, and start to hear some announce or some background music (you can 
configure to not play anything) and when a call comes, agent receives a beep 
of 1 second, to know that incoming call is starting, and automaticaly 
receives the call.
	To release this call, the agent can press *.

	Read more info here: 
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentLogin


	Best regards.
-- 

[ ]'s

Daniel Varella de Oliveira
Tecnologia IP Ltda
Tels.: +55 (21)3139-4091 / r. 108
          +55 (11)3588-0802 / r. 108
www.tecnologiaip.com.br


On Friday 21 September 2007 10:25, Tim Panton wrote:
> You can configure Mexuar's Corraleta web-based softphone to autoanswer.
> The user won't be able to unconfigure this, except by quitting the phone
> (or page or browser)
>
> (Full disclosure - I'm a director at Mexuar and wrote much of the
> code ;-) )
>
> Tim.
>
> On 17 Sep 2007, at 16:11, Joao Pereira wrote:
> > But still, the user can choose not to answer the phone.....
> > I want to force the users to accept the calls.
> >
> > Regards
> > Joao Pereira
> >
> > Thiago Maluf wrote:
> >> Ola Joao,
> >> tem um modo do Asterisk fazer isso sim.
> >> Entre em contato no meu GTALK por esse e-mail e eu te dou mais
> >> informações.
> >> Abs!
> >>
> >> Hi List,
> >> The asterisk have one way to do it.
> >> just put one script to discovery if this user is online or offline.
> >> case is offline play one music. if not, call the user.
> >> understand?
> >> thiago!
> >>
> >> 2007/8/6, Joao Pereira <joao.pereira at fccn.pt>:
> >>> Hello
> >>> I need a Softphone with auto answer where users can't turn it off.
> >>> Does someone knows a softphone where users can't turn the auto
> >>> answer off?
> >>> Or is there any way Asterisk could force the clients to answer
> >>> the phone?
> >>>
> >>> Thanks
> >>> Regards
> >>> Joao Pereira
> >>>
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