[asterisk-users] Queue Question

[Jeremy Mann]

I'm curious if anyone has implemented the following:

Need to setup an on-call queue, that activates after 5PM and de-activates at 8AM, also that activates/deactivates on demand(I'm thinking a feature code here).  The "agents" need to log in via cell phones, and when calls come in from outside to the asterisk system, it'll need to call the cell phone agents that are active.

I'm thinking that it's a simple SQL query, to update the agents status and number, and that asterisk will do a lookup and append that to the ZAP channel to dial, but interested in any logic someone might be able to come up with for the dialplan.



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