[asterisk-users] Queue serializes call delivery ?

[Matthew J. Roth]

Atis Lezdins wrote:
> This is available starting from 1.4, see UPGRADE.txt:
>
> * ... The new behavior, enabled by setting autofill=yes in queues.conf
>   either at the [general] level to default for all queues or
>   to set on a per-queue level, makes sure that when the waiting
>   callers are connecting with available members in a parallel fashion
>   until there are no more available members or no more waiting callers,
>   whichever comes first. This is probably more along the lines of how
>   one would expect a queue should work and in most cases, you will want
>   to enable this new behavior ...
If you are still running 1.2, there is a patch available that backports 
the autofill feature.  It is available at 
<http://bugs.digium.com/view.php?id=9132> as the "autofill.1.2.new" 
<http://bugs.digium.com/file_download.php?file_id=13602&type=bug> 
attachment.

Note that the patch passed the functionality test, but wasn't applied to 
the 1.2 branch because it was considered a new feature.  I reviewed it 
thoroughly, comparing it to the current app_queue.c in the 1.4 branch, 
and found no problems with it.  It is currently running in our 
production inbound call center environment and has been stable against 
150+ concurrent calls.

If you want a pure backport of the autofill feature, remove the code 
that references the "dialing" variable because it isn't present in the 
1.4 branch.  However, after reading the bug report comments I decided to 
keep the "dialing" code, because it seemed like a safe change designed 
to increase the efficiency of call distribution.

Matthew Roth
InterMedia Marketing Solutions
Software Engineer and Systems Developer